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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
UPS Input Connection Type
Input Circuit Breakers
UPS Input Cord Length (ft.)
Recommended Electrical Service
Input Cord Length (ft.)
UPS Input Connection Description
Nominal Input Voltage Description
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Output Capacity (kW)
Frequency Compatibility
Frequency Compatibility Details
Output Voltage Regulation (Line Mode)
Output Voltage Regulation (Battery Mode)
UPS Output Receptacles (Surge Suppression Only)
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
Output Capacity Details
Power Factor
Nominal Voltage Details
Load Management Receptacles
Hot-Swap PDU options
BATTERY
Battery Type
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
DC System Voltage (VDC)
Battery Recharge Rate (Included Batteries)
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
VOLTAGE REGULATION
Voltage Regulation Description
Overvoltage Correction
Undervoltage Correction
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Switches
Alarm Cancel Operation
Audible Alarm
LED Indicators
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
UPS AC Suppression Response Time
UPS Dataline Suppression
EMI / RFI AC Noise Suppression
AC Suppression Joule Rating
AC Suppression Response Time
PHYSICAL
Primary Form Factor
Cooling Method
Installation Form Factors Supported with Included Accessories
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Dimensions (hwd, in.)
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Unit Dimensions (hwd / in.)
Unit Weight (lbs.)
Rack Height
Included Mounting Accessory Description
Installation Form Factors Supported with Optional Accessories
Maximum Device Depth (in.)
Minimum Required Rack Depth (inches)
Optional Mounting Accessory Notes
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
Operating Elevation
Audible Noise
AC Economy Mode Efficiency Rating (100% Load)
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
COMMUNICATIONS
Network Monitoring Port Description
PowerAlert Software
Communications Cable
WatchDog Compatibility
Communications Interface
Network Management Cards
Network Management Card Description
Emergency Power Off (EPO)/Remote On-Off (ROO)
Emergency Power Off/Remote On-Off Details
EPO Port
SNMP Compatibility
Network UPS Tools (NUT) Compatibility
Network Compatibility
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
High Availability UPS Features
Green Energy-Saving Features
Grounding Details
APPLICATIONS
UPS Applications
STANDARDS & COMPLIANCE
Product Certifications
Product Compliance
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
Product Warranty Period (U.S. & Canada)
Product Warranty Period (Latin America)
Product Warranty Period (International)
Product Warranty Period (Mexico)
Connected Equipment Insurance (U.S., Canada & Puerto Rico)
Battery Recharge Rate (Included Batteries)
7 hours from 10% to 90%
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation during brownouts as low as 97V and overvoltages up to 145V
Overvoltage Correction
Input voltages between 132 and 145 are reduced by 10.3%
Undervoltage Correction
Input voltages between 97 and 108 are boosted by 11.5%
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
LCD screen offers detailed UPS status information, configuration options and error message reporting; STATUS INFORMATION Input voltage, Input frequency, Battery voltage, Battery capacity, Estimated runtime, Output voltage, Output frequency, Output watts, Output load %, Master outlet power consumption (watts), Detachable LCD module battery voltage and Firmware revision; CONFIGURATION OPTIONS Eco-mode off/on, alarm disable and LED lighting configurations; ERROR MESSAGES Replace battery, overload and critical fault (see manual for complete listing)
Audible Alarm
Audible alarm indicates Battery Mode Full Charge (sounds every 10 seconds), Battery Mode Low Charge (Sounds every 1 second), Replace Battery (Sounds every 2 seconds), Fault (Sounds continuously)
SURGE / NOISE SUPPRESSION
UPS AC Suppression Joule Rating
316
UPS AC Suppression Response Time
Instantaneous
UPS Dataline Suppression
1 line TEL/DSL (1 in / 1 out); 10/100Base T Ethernet
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Tower
Cooling Method
Fan
Installation Form Factors Supported with Included Accessories
Tower
Primary UPS Depth (mm)
308
Primary UPS Height (mm)
280
Primary UPS Width (mm)
99
UPS Housing Material
ABS
UPS Power Module Dimensions (hwd, in.)
11.024 x 3.898 x 12.126
UPS Power Module Weight (kg)
8.98
UPS Power Module Weight (lbs.)
19.8
Unit Dimensions (hwd / in.)
11.024 x 3.898 x 12.126
Unit Weight (lbs.)
18.610
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
Up to 90%, non-condensing
AC Mode BTU / Hr. (Full Load)
98
AC Mode Efficiency Rating (100% Load)
>96%
COMMUNICATIONS
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB cable included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
USB (HID enabled)
LINE / BATTERY TRANSFER
Transfer Time
6ms typical, 10ms max
Low Voltage Transfer to Battery Power (Setpoint)
97V
High Voltage Transfer to Battery Power (Setpoint)
145V
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Yes
High Availability UPS Features
Automatic Voltage Regulation (AVR); Surge/noise protection
Green Energy-Saving Features
Greater than 95% efficiency - GREEN UPS; Power saving auto-shutoff ECO outlets
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 70V (±5%). Input voltage range of 90 to 139
Overvoltage Correction
Reduces incoming voltages by 15% between 115V-139V+/-5% @ 100V nominal, 139V-162V +/-5% @120V nominal, and 145V-162V +/-5% @ 127V nominal.
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options (see manual)
Switches
ON button controls UPS ON, Cold-start, Self-test, and menu functions. OFF button controls unit off, fault clearance, and menu functions. Alarm/Enter button control audible alarm state and menu confirmation.
Alarm Cancel Operation
Power-fail alarm can be silenced using alarm-cancel button
Audible Alarm
Audible alarm indicates power-failure, overload and low-battery conditions
LED Indicators
2 LEDs indicate AC output status (Green); UPS fault (Solid Red)/ UPS abnormal conditions (Flashing Red).
SURGE / NOISE SUPPRESSION
AC Suppression Joule Rating
540
AC Suppression Response Time
Instantaneous
PHYSICAL
Primary Form Factor
Rackmount; Tower
Cooling Method
FAN
Installation Form Factors Supported with Included Accessories
2 post 19 inch rackmount; 2 post front mount; 4 post 19 inch rackmount; Tower
Primary UPS Depth (mm)
554
Primary UPS Height (mm)
44
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Weight (kg)
14.80
UPS Power Module Weight (lbs.)
32.63
Unit Dimensions (hwd / in.)
1.750 x 17.500 x 21.810
Unit Weight (lbs.)
32.630
Rack Height
1U
Included Mounting Accessory Description
Included mounting brackets provide installation in 4 post racks, plus upright tower configurations
Installation Form Factors Supported with Optional Accessories
2 post rackmount ( 2POSTRMKITWM )
Maximum Device Depth (in.)
21.81
Minimum Required Rack Depth (inches)
24
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
307.4
AC Mode Efficiency Rating (100% Load)
97%
Operating Elevation
0-3280 ft. (0-1000 m)
Audible Noise
40 dBA maximum, front side 1m
COMMUNICATIONS
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
Communications Interface
(1) EPO (emergency power off); (1) RS-232; (1) USB (HID enabled)
Emergency Power Off/Remote On-Off Details
Phoenix-style connection supports Emergency Power Off and Remote ON/OFF functions.
LINE / BATTERY TRANSFER
Transfer Time
6-8 ms typical ( < 10 ms max)
Low Voltage Transfer to Battery Power (Setpoint)
100V: 80VAC +/- 5% (HI sensitivity), 70VAC +/- 5%, (LO sensitivity), @120V: 89VAC +/- 5% (HI sensitivity), 70VAC+/- 5% (LO sensitivity), @127V: 93VAC+/- 5%, (HI sensitivity), 70VAC+/- 5%, (LO sensitivity)
High Voltage Transfer to Battery Power (Setpoint)
162 VAC (120VAC/127VAC INPUT), 139 VAC (100VAC INPUT) +/- 5%
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (requires WEBCARDLX); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CAN/CSA-C22.2 No. 107.3 (Canada); CSA (Canada); ICES (Canada); NOM (Mexico); RETIE (Colombia); UL 1778
Product Compliance
ENERGY STAR Qualified; FCC Part 15 Class B (USA); RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 90 (±5%). Input voltage range of 90 to 139
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options (see manual)
Switches
ON button controls UPS ON, Cold-start, Self-test, and menu functions. OFF button controls unit off, fault clearance, and menu functions. Alarm/Enter button control audible alarm state and menu confirmation.
Audible Alarm
Audible alarm indicates power ON, power-failure, warnings, and low-battery conditions
LED Indicators
2 LEDs indicate AC output status (Green); UPS fault (Solid Red)/ UPS abnormal conditions (Flashing Red).
SURGE / NOISE SUPPRESSION
AC Suppression Joule Rating
540
AC Suppression Response Time
Instantaneous
PHYSICAL
Primary Form Factor
Rackmount; Tower
Cooling Method
Fan
Installation Form Factors Supported with Included Accessories
2 post 19 inch rackmount; 2 post front mount; 4 post 19 inch rackmount; Tower
Primary UPS Depth (mm)
554
Primary UPS Height (mm)
44
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Weight (kg)
16.80
UPS Power Module Weight (lbs.)
37.037
Unit Dimensions (hwd / in.)
1.730 x 17.320 x 21.810
Unit Weight (lbs.)
37.037
Rack Height
1U
Included Mounting Accessory Description
Included mounting brackets provide front-rail installation in 2 or 4 post racks, plus upright tower configurations
Maximum Device Depth (in.)
21.8
Minimum Required Rack Depth (inches)
25
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
48
AC Mode Efficiency Rating (100% Load)
98%
Operating Elevation
0-3280 ft. (0-1000 m)
Audible Noise
40 dBA maximum, front side 1m
AC Economy Mode Efficiency Rating (100% Load)
0.98
COMMUNICATIONS
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included, EPO/ROO jack for Emergency and Remote Shutdown.
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
(1) EPO (emergency power off); (1) RS-232; (1) USB (HID enabled)
Emergency Power Off/Remote On-Off Details
Phoenix-style connection supports Emergency Power Off and Remote ON/OFF functions.
LINE / BATTERY TRANSFER
Transfer Time
6-8 ms typical ( < 10 ms max)
Low Voltage Transfer to Battery Power (Setpoint)
100V: 80VAC +/- 5% (HI sensitivity), 70VAC +/- 5%, (LO sensitivity), @120V: 89VAC +/- 5% (HI sensitivity), 70VAC+/- 5% (LO sensitivity), @127V: 93VAC+/- 5%, (HI sensitivity), 70VAC+/- 5%, (LO sensitivity)
High Voltage Transfer to Battery Power (Setpoint)
162 VAC (120VAC/127VAC INPUT), 139 VAC (100VAC INPUT) +/- 5%
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring (requires WEBCARDLXE); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); NOM (Mexico); UL 1778
Product Compliance
ENERGY STAR Qualified; FCC Part 15 Class B (USA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Nominal Voltage Details
120V sinusoidal in line mode and 120V PWM in battery mode
Load Management Receptacles
One switchable single-outlet 5-15R load bank
BATTERY
Battery Type
Valve Regulated Lead Acid (VRLA)
Runtime Full Load (min.)
3 min. (300W)
Runtime Half Load (min.)
14 min. (150W)
Expandable Runtime
No
DC System Voltage (VDC)
12
Battery Recharge Rate (Included Batteries)
Less than 12 hours to 90%
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > Use Tripp Lite RBC12V-1U replacement battery for SMART500RT1U models with Series Number AG-03AA listed on the UPS nameplate (sold starting in 2021); For all prior versions of SMART500RT1U, use Tripp Lite RBC62-1U replacement battery; Contact Tripp Lite customer service for additional information
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 90 (±5%). Input voltage range of 90 to 139
Undervoltage Correction
Input voltages between 90 and 105 (±5%) are boosted by 14%
USER INTERFACE, ALERTS & CONTROLS
Switches
2 Switches control off/on power status and alarm-cancel/self-test operation
Alarm Cancel Operation
Power-fail alarm can be silenced using alarm-cancel switch
Audible Alarm
Audible alarm indicates power-failure, overload and low-battery conditions
LED Indicators
5 LEDs indicate line power, battery power, overload, voltage regulation and battery low/replace status
SURGE / NOISE SUPPRESSION
EMI / RFI AC Noise Suppression
Yes
AC Suppression Joule Rating
567
AC Suppression Response Time
Instantaneous
PHYSICAL
Primary Form Factor
Rackmount; Tower
Installation Form Factors Supported with Included Accessories
2 post 19 inch rackmount; 2 post front mount; 4 post 19 inch rackmount; Tower
Primary UPS Depth (mm)
286
Primary UPS Height (mm)
44
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Dimensions (hwd, in.)
1.73 x 17.32 x 11.26
UPS Power Module Weight (kg)
7.18
UPS Power Module Weight (lbs.)
15.84
Unit Dimensions (hwd / in.)
1.730 x 17.320 x 11.260
Unit Weight (lbs.)
15.800
Rack Height
1U
Included Mounting Accessory Description
Included mounting brackets provide front-rail installation in 2 or 4 post racks, plus upright tower configurations
Minimum Required Rack Depth (inches)
15
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
48
AC Mode Efficiency Rating (100% Load)
97%
Operating Elevation
0-6562 ft. (0-2000 m)
Audible Noise
45 dBA maximum, front side 1m
AC Economy Mode Efficiency Rating (100% Load)
0.97
COMMUNICATIONS
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
Low Voltage Transfer to Battery Power (Setpoint)
90
High Voltage Transfer to Battery Power (Setpoint)
139
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection; Auto Probe Monitoring (requires WEBCARDLXE)
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); ICES (Canada); NOM (Mexico); UL 1778
Product Compliance
ENERGY STAR Qualified; FCC Part 15 Class B (USA); RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
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Need help with your purchase? We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.