10000 Woodward Avenue
Woodridge, Illinois 60517
+1 773-869-1776
+1 (773) 869-1329
United States
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Service Part Number: W05-SCENH1-1B

Annual Service Agreement for SU20K, SU30K or SU40K 3-Phase UPS and Primary Battery Plus 1 Battery Cabinet in USA - Premium

Annual Service Agreement with 1-Year 24/7/365 On-Site Warranty and Preventive Maintenance (Major/Minor Preventative Maintenance Visits; Both Outside Business Hours) for SU20K, SU30K and SU40K 3-Phase UPS and Primary Battery Plus 1 Additional Battery Cabinet in USA (Lower 48 States). Coverage Includes: UPS Parts (Not Batteries), Labor, Travel and 24/7 Technical Support. PREREQUISITE: Purchase of Tripp Lite startup service at time of UPS suite activation or preventive maintenance service and correction of out-of-specification conditions at customer expense prior to activation of warranty renewal. Note: Additional Battery Cabinets Cost Extra.

On-Site Warranty

Provides 24/7/365 rapid-response repair, including parts, travel and labor, as well as 24/7 technical support via telephone or email. Working with the Tripp Lite service team ensures you have access to genuine, high-quality OEM parts. It also ensures that service personnel are properly trained and up-to-date on the latest service bulletins and best practices.

Preventive Maintenance

All UPS systems have wearable components that must be checked periodically to ensure they are still operating within specifications. Preventive maintenance identifies and corrects problems early, before they can cause inefficiency, poor performance, UPS failure, downtime and lost productivity. Preventive maintenance is the key to UPS reliability, longevity and cost control.

Service Specifications

Service TypeAnnual Service AgreementSee Details
Service DetailsIncludes On-Site Warranty Coverage
Agreement Duration1-Year
Product Coverage3-Phase UPS
Product Coverage Details1 Additional Battery Cabinet
Scheduled Service HoursOff Business Hours (M-F), Weekends (Sat, Sun)
Geographic CoverageUS (Lower 48 States)
Emergency On-Site ServiceYes (24/7/365)
Return for RepairNo
On-Site RepairYesSee Details
Preventative MaintenanceYesSee Details
Number of Preventative Maintenance Visits2
Travel IncludedYes
Labor IncludedYes
Parts CoverageYes
Parts Coverage DetailsUPS Parts Only (Batteries Not Included)
Battery Replacement IncludedNo

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email