Product Status Discontinued on 9/29/2023 Model Number: SMART2000RMXL2U
SmartPro 120V 2000VA 1920W Line-Interactive Sine Wave UPS, 2U, Extended Run, LCD, USB, DB9, 8 Outlets
Your product is still covered under warranty if it was purchased after 11/30/2020.
Create a Support Ticket
Documents & Downloads
Product Warranty Period (Worldwide)
2-Year/3-Year with Registration
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Adding or Replacing UPS Batteries
The batteries in this model are not user-replaceable.
External Battery Packs
Eaton's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
On select models, the self-test feature allows the user to test the condition of the battery in the UPS. You should plan to run this test at least once a month. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
In extreme cases, running the self-test could cause the UPS to shut down. On select models, a certain voltage range is required to maintain power to the unit. During the self-test, if voltage drops to an unusable range, the UPS could shut down. In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
Parts & Accessories
UPS Battery Packs
|BP48V24-2U||External 48V 2U Rack-mount Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V24-2U)|
|BP48V27-2US||External 48V 2U Rack/Tower Battery Pack for select UPS Systems (BP48V27-2US)|
Power Distribution Units (PDUs)
|PDU1220||2.4kW Single-Phase 120V Basic PDU, 13 NEMA 5-15/20R Outlets, NEMA 5-20P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount|
|PDUB201U||100-125V 16A Single-Phase Hot-Swap PDU with Manual Bypass - 6 NEMA 5-20R Outlets, 2 5-20P Inputs, 1U Rack/Wall|
|PDUMH20||2.4kW Single-Phase Local Metered PDU, 120V (12 5-15/20R), L5-20P / 5-20P, 120V Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount|
|PDUMH20AT||1.9kW Single-Phase Local Metered Automatic Transfer Switch PDU, 2 120V L5-20P / 5-20P Inputs, 16 5-15/20R Outputs, 1U, TAA|
|PDUMH20ATNET||1.9kW Single-Phase Switched Automatic Transfer Switch PDU, 2 120V L5-20P / 5-20P Inputs, 16 5-15/20R Outputs, 1U, TAA|
|PDUMNH20||1.9kW Single-Phase Monitored PDU, 120V Outlets (8 5-15/20R), L5-20P/5-20P Adapter, 12 ft. (3.66 m) Cord, 1U Rack-Mount, LX Platform Interface, TAA|
|PDUMV20||1.9kW Single-Phase Local Metered PDU, 120V Outlets (28 5-15/20R), L5-20P/5-20P Adapter, 15 ft. (4.57 m) Cord, 0U Vertical|
|PDUNV||1.9-3.8kW Single-Phase 120-240V Basic PDU, 14 Outlets (12 C13 & 2 C19), C20 with 5 Adapters, 10 ft. (3.05 m) Cord, 1U Rack-Mount|
|PDUV20||1.9kW Single-Phase 120V Basic PDU, 14 NEMA 5-15/20R Outlets, NEMA L5-20P Input with 5-20P Adapter, 15 ft. (4.57 m) Cord, 0U Vertical|
Network Interfaces and Sensors
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems|
|WEBCARDLXE||WEBCARDLXE Network Management Card for Select UPS Systems|
|2-9USTAND||2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems|
|2POSTRMKITWM||2-Post Rack-Mount or Wall-Mount Adapter Kit for select Rack-Mount UPS Systems|
|4POSTRAILKITWM||SmartRack 4-Post 1U Universal Adjustable Shelf Kit for Wall-Mount Racks|
|UPSHDEARKIT||Heavy-Duty 2-post Front Mounting Ear Kit|
|0005NXXX-6009UC||UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS|
|5SW5Y-2500UC||5-Year Extended Warranty Smart & SMX 1751-2500 VA UPS systems|
|AS00NXXX-6009UC||UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS|
|SU05NXXX-6009UC||UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS|
|WFLN72XX-2509UC||2-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|
|WFLN73XX-2509UC||3-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|
|WFLN75XX-2509UC||5-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|