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Product Status Discontinued on 12/15/2016 Model Number: B021-02R-17

1U Rack-Mount Console with 17-in. LCD, Dual Rail

B021-02R-17 front view large image | KVM Switches


This model is discontinued and all warranties have expired.

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Product Warranty

Product Warranty Period (Worldwide)


Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 1 year from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

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Questions & Answers

The B021-02R-17 comes with two foam inserts between the upper drawer (with the LCD screen) and the lower drawer (with the keyboard) to protect the unit during shipment. These inserts may hinder the full extension of the upper drawer. If your console does not fully extend, pull harder on the upper drawer until it extends past the lower drawer and remove the foam inserts. (See the B021-02R-17 Foam Insert Warning PDF attached to this web page for details). If this does not resolve your issue or the problem is in reference to a unit that usually works, please contact Tripp Lite Product/Tech Support.
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Parts & Accessories


  Model Number Description
2-Post Rack-Mount Bracket, B020, B021, B040, and B070 Consoles & KVM Consoles B019-000 B019-000 2-Post Rack-Mount Bracket, B020, B021, B040, and B070 Consoles & KVM Consoles

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