10000 Woodward Avenue
Woodridge, Illinois 60517
+(773) 869-1776
+1 (773) 869-1329

Insurance Coverage

(This is a limited warranty valid in the U.S, Canada and Puerto Rico only.)

Eaton Tripp Lite warrants, for the lifetime of the product, (at Eaton Tripp Lite's option) to repair or replace (on a pro rata basis) directly connected equipment that is damaged due to power transients while properly connected to Eaton Tripp Lite products offering the Ultimate Lifetime Insurance Policy. Power transients include spikes and surges on the AC power, data or telephone lines that the Tripp Lite products have been design to protect against (as recognized by industry standards). The following four paragraphs are conditions that must be complied with before the warranty becomes valid; failure to comply with these requirements will void the warranty.

AC Power Line Transients: To claim damages, the Eaton Tripp Lite product must be plugged into a properly wired and grounded outlet. No extension cords or other electrical connections may be used. The installation must comply with all applicable electrical and safety codes set forth by the National Electrical Code (NEC). Except as provided above, this warranty does not cover any damage to properly connected electronic equipment resulting from a cause other than an "AC power transient". If user meets all of the above requirements, Eaton Tripp Lite will repair or replace (at Eaton Tripp Lite's option) equipment up to the specified value (See Ultimate Lifetime Insurance Policy Limits). No coverage is allowed for damage entering from telephone or data lines, unless they are separately protected, as described below.

Telephone and Data Line Transients: Eaton Tripp Lite will repair or replace directly connected equipment that is damaged by transients on telephone and/or data lines only when all such paths are protected by a Tripp Lite protection product(s) and the AC power (utility) line is simultaneously protected by an Eaton Tripp Lite power protection device (UPS, surge suppressor or line conditioner) with Ultimate Lifetime Insurance coverage. Additional telephone and/or data line connected devices downstream must have their own telephone and/or data line protectors.

Reimbursement dollar limits will be equal to that of the Eaton Tripp Lite power protection protector. Coverage is excluded where a suitable environment for the protection device is not provided, including, but not limited to, lack of a proper safety ground. Telephone service equipment must also include a properly installed and operating "primary protection" device at the telephone service entrance (such devices are normally added during telephone line installation).

All above warranties are null and void if the Eaton Tripp Lite product has been improperly installed, tampered with or altered in any way, or if the connected equipment was not used under normal operating conditions or in accordance with any labels or instructions. All claims under this warranty must be submitted in writing to Eaton Tripp Lite within 30 days of the occurrence or the claim will not be considered. This warranty does not include damage resulting from accident or misuse, and applies to the domestic (USA, Canada and Puerto Rico) use of these products only. Eaton Tripp Lite reserves the right to determine whether the damage to the connected equipment is due to malfunction of the Eaton Tripp Lite product by requesting the equipment in question be sent to Eaton Tripp Lite for examination. This policy is above and beyond, only to the extent needed, of that provided by any coverage of connected equipment provided by other sources, including, but not limited to, any manufacturer's warranty and/or any extended warranties.

EXCEPT AS PROVIDED ABOVE, EATON TRIPP LITE MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Some states do not permit limitation or exclusion of implied warranties; therefore, the aforesaid limitation(s) or exclusion(s) may not apply to purchaser. EXCEPT AS PROVIDED ABOVE, IN NO EVENT WILL EATON TRIPP LITE BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OF THIS PRODUCT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. Specifically, Eaton Tripp Lite is not liable for any costs, such as lost profits or revenue, loss of equipment, loss of use of equipment, loss of software, loss of data, costs of substitutes, claims by third parties or otherwise. Coverage also does not apply to connected medical and industrial equipment.

To receive service under this warranty, you must be the original purchaser/user of the product in question. You must obtain a Returned Material Authorization (RMA) number from Eaton Tripp Lite. Products must be returned to Tripp Lite with transportation charges prepaid and must be accompanied by a brief description of the problem encountered and proof of date and place of purchase.


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