Eaton
10000 Woodward Avenue
Woodridge, Illinois 60517
+(773) 869-1776
+1 (773) 869-1329
cpdipresaleshelp@eaton.com

Product Status Current Model Number: USA-49WG

USB-A to Serial Adapter Hub (DB9) - Keyspan, High-Speed (M/M), 4-Port

Warranty

Your product is still covered under warranty if it was purchased after 2/8/2020.

3-year limited warranty

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Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Eaton Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton Tripp Lite's breach of its limited warranty.

Product Registration

Register your USA-49WG

Extended Warranties

Eaton Tripp Lite offers the following extended warranty options for your USA-49WG.

Model Number Description
WEXT1B Extended Warranty and Technical Support for Select Tripp Lite Products – DC Power; Keyspan; KVM; PDUs; Inverters; Power Management; UPS Systems
WEXT2B Extended Warranty and Technical Support for Select Tripp Lite Products – DC Power Supplies; Keyspan Products; KVM Switches; PDUs; Power Inverters; Power Management; UPS Systems
WEXT3B Extended Warranty and Technical Support for Select Tripp Lite Products – DC Power Supplies; Keyspan Products; KVM Switches; PDUs; Inverters; Power Management; UPS Systems

Eaton Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton Tripp Lite will repair or replace the product at Eaton Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton Tripp Lite for replacement under warranty. You should first consult with Eaton Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Eaton Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

A feature in Mac OS X 10.13 imposes a new level of security for the installation of 3rd party drivers. About half way through the Keyspan driver installation, the Mac OS puts up a prompt telling the user that they can't proceed until they provide explicit permission by opening System Preferences > Security & Privacy > General. In that tab you will see some wording to the effect that an Installer from TRIPP LITE MANUFACTURING is trying to install something. Click on the Allow button to enable the installation to proceed. You only needed to do this once.

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Parts & Accessories

USB Cables

  Model Number Description
USB 2.0 A to B Cable (M/M), 6 ft. (1.83 m) U022-006 U022-006 USB 2.0 A to B Cable (M/M), 6 ft. (1.83 m)
USB 2.0 A to B Cable (M/M) - 10 ft. (3.05 m) U022-010 U022-010 USB 2.0 A to B Cable (M/M) - 10 ft. (3.05 m)
USB 2.0 A to B Cable (M/M), 15 ft. (4.57 m) U022-015 U022-015 USB 2.0 A to B Cable (M/M), 15 ft. (4.57 m)
USB 2.0 Extension Cable (A M/F), 6 ft. (1.83 m) U024-006 U024-006 USB 2.0 Extension Cable (A M/F), 6 ft. (1.83 m)
USB 2.0 Extension Cable (A M/F), 10 ft. (3.05 m) U024-010 U024-010 USB 2.0 Extension Cable (A M/F), 10 ft. (3.05 m)

USB Adapters

  Model Number Description
Keyspan USB to Serial Adapter - USB-A Male to DB9 RS232 Male, 3 ft. (0.91 m), TAA USA-19HS USA-19HS Keyspan USB to Serial Adapter - USB-A Male to DB9 RS232 Male, 3 ft. (0.91 m), TAA

USB Extenders

  Model Number Description
USB 2.0 Active Extension Repeater Cable (A M/F), 16 ft. (4.88 m) U026-016 U026-016 USB 2.0 Active Extension Repeater Cable (A M/F), 16 ft. (4.88 m)
USB 2.0 A to B Active Repeater Cable (M/M), 36 ft. (10.97 m) U042-036 U042-036 USB 2.0 A to B Active Repeater Cable (M/M), 36 ft. (10.97 m)

Computer & Storage

  Model Number Description
Serial DB9 Serial Extension Cable, Straight Through (DB9 M/F), 6 ft. (1.83 m) P520-006 P520-006 Serial DB9 Serial Extension Cable, Straight Through (DB9 M/F), 6 ft. (1.83 m)
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We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +(773) 869-1776 or email cpdipresaleshelp@eaton.com.