Eaton
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Woodridge, Illinois 60517
+(773) 869-1776
+1 (773) 869-1329
cpdipresaleshelp@eaton.com

Product Status Current Model Number: B072-016-1-IP

NetCommander 16-Port Cat5 KVM over IP Switch - 1 Remote + 1 Local User, 1U Rack-Mount

Warranty

Your product is still covered under warranty if it was purchased after 2/3/2020.

3-year limited warranty

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Owner's manuals

Support resources

Software, Firmware & Drivers

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Product Warranty

Product Warranty Period (Worldwide)

3-YEAR LIMITED WARRANTY

Eaton Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 3 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton Tripp Lite's breach of its limited warranty.

Product Registration

Register your B072-016-1-IP

Extended Warranties

Eaton Tripp Lite offers the following extended warranty options for your B072-016-1-IP.

Model Number Description
WEXT1M Extended Warranty and Technical Support for Select Tripp Lite Products – KVM; PDUs; UPS Systems
WEXT2M Extended Warranty and Technical Support for Select Tripp Lite Products – KVM Switches; PDUs; UPS Systems
WEXT3M Extended Warranty and Technical Support for Select Tripp Lite Products – KVM Switches; PDU; UPS Systems

Eaton Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton Tripp Lite will repair or replace the product at Eaton Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton Tripp Lite for replacement under warranty. You should first consult with Eaton Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Eaton Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

This issue can be resolved by upgrading the firmware of your KVM switch. An alternate firmware version is available to address this problem and can be found in the Help & Downloads tab of the B072-008-1, B072-016-1 and B072-016-1-IP web page or in the software dowload section of the Service & Support page.
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When using Internet Explorer 9, you must run it in Compatibility View. To turn Compatibility View on, click the “Broken Page” icon at the right-side of the address bar. When activated, this icon will be shaded in blue. You must also run Internet Explorer as an administrator. To do this, right-click on the Internet Explorer icon and choose “Run as administrator.”
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The username and password box will not always open when using Internet Explorer 8 and 9. This issue is most commonly found in Windows XP and 7. Adding /ui.jnlp to the end of your URL will bring up the username and password box. This issue does not occur when using Firefox or Chrome.
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The latest firmware is compatible with Java version 1.7. You can obtain the latest firmware from the Support tab on the product web page.
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The NetCommander IP KVM switches do not support Virtual Media on Ubuntu operating systems. For Virtual Media support on Ubuntu, our B064-Series NetDirector IP KVM switches are recommended.
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More Q&As may be available on the B0720161IP product page.

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Parts & Accessories

Copper Network Cables

  Model Number Description
Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 7 ft. (2.13 m) N125-007-GY N125-007-GY Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 7 ft. (2.13 m)
Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 10 ft. (3.05 m) N125-010-GY N125-010-GY Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 10 ft. (3.05 m)
Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 25 ft. (7.62 m) N125-025-GY N125-025-GY Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 25 ft. (7.62 m)
Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 50 ft. (15.24 m) N125-050-GY N125-050-GY Cat6 Gigabit Molded Shielded (FTP) Ethernet Cable (RJ45 M/M), PoE, Gray, 50 ft. (15.24 m)

KVM Switch Accessories

  Model Number Description
NetCommander PS2 Server Interface Unit (SIU) B078-101-PS2 B078-101-PS2 NetCommander PS2 Server Interface Unit (SIU)
NetCommander USB Server Interface Unit (SIU) - Single B078-101-USB-1 B078-101-USB-1 NetCommander USB Server Interface Unit (SIU) - Single
NetCommander USB Server Interface Unit (SIU) - 8-Pack B078-101-USB-8 B078-101-USB-8 NetCommander USB Server Interface Unit (SIU) - 8-Pack
NetCommander USB Server Interface Unit (SIU) with Virtual Media up to 12Mbps B078-101-USB2 B078-101-USB2 NetCommander USB Server Interface Unit (SIU) with Virtual Media up to 12Mbps
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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +(773) 869-1776 or email cpdipresaleshelp@eaton.com.