Product Status Discontinued on 12/3/2021 Model Number: SU20KRTHWTFASSM
SmartOnline 240 & 120V 20kVA 18kW Double-Conversion UPS in 25U enclosure, Pre-installed Network Card, USB, DB9, Bypass, Hardwire
Warranty
This model is discontinued and all warranties have expired.
Insurance
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
Owner's manuals
Owner's Manual for BP Battery (Multi-language)
Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
Support resources
Software, Firmware & Drivers
Adding or Replacing UPS Batteries
Replaced by
No exact replacement
See Similar Products
Documents & Downloads
Documentation
- Owner's Manual for BP Battery (Multi-language)
- Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
- Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
- Owner's Manual for SU20KXFMRT4U Isolation Transformer
- SU20KRTHWTFASSM runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Articles
Design Resources
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Insurance Coverage
Your SU20KRTHWTFASSM comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance Claims
How to make an insurance claimAdding or Replacing UPS Batteries
Replacement Batteries
The batteries in this model are not user-replaceable.
External Battery Packs
| Battery Model Number | |
| External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U) | |
| Information & Pricing | |
| Maximum Quantity | 2 |
Questions & Answers
Parts & Accessories
Network Interfaces and Sensors
| Model Number | Description | |
|---|---|---|
 |
RELAYIOMINI | 3 Relay I/O Mini-module |
 |
TLNETCARD | SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems |
Environmental Sensors
| Model Number | Description | |
|---|---|---|
 |
E2MT | EnviroSense2 (E2) Environmental Sensor Module, Temperature, TAA |
 |
E2MTDO | EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs, TAA |
 |
E2MTHDI | EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs, TAA |
 |
E2SLD | EnviroSense2 (E2) Water Leak Detection Sensor, TAA |
