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Product Status Current Model Number: TLNETCARD

SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems


Your product is still covered under warranty if it was purchased after 9/25/2021.

2-year limited warranty

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Register your TLNETCARD

Owner's manuals

Support resources

Software, Firmware & Drivers

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Documents & Downloads

Software, Firmware & Drivers

  • TLNET Configurator Utility
    The TLNET Configurator utility simplifies installation and maintenance of TLNETCARDS. Its Discovery function quickly identifies all TLNETCARDs in a prescribed subnet, and from there device configurations and firmware updates can be applied to individual or multiple TLNETCARDs.
  • TLNET Shutdown Agent
    Tripp Lite’s TLNET Shutdown Agent provides automatic shutdown for a computer that is receiving battery backup protection from a Tripp Lite UPS system, but is unable to connect directly to the UPS system via USB or serial cabling. The TLNET Shutdown Agent monitors SNMP-capable Tripp Lite devices that use the TLNETCARD and can initiate shutdown of pre-configured computers upon detecting trigger events from those devices. Supported operating systems include Windows, Linux, VMware, Citrix and Linux KVM.
  • TLNETCARD Firmware Version 01_12_05c
    Upload the linked .bin file to a location where it can be accessed by the TLNET Supervisor or TLNET Configurator in order to execute the firmware update. Refer to the TLNETCARD User's Guide for additional instructions and information.
  • TLNETCARD Firmware Revisions

Product Warranty

Product Warranty Period (Worldwide)


Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your TLNETCARD

Extended Warranties

Eaton offers the following extended warranty options for your TLNETCARD.

Model Number Description
WEXT1C Extended Warranty and Technical Support for Select Products – DC Power, KVM, PDU, Inverters, Power Management
WEXT2C Extended Warranty and Technical Support for Select Products – DC Power Supplies, KVM Switches, PDUs, Power Inverters, Power Management
WEXT3C Extended Warranty and Technical Support for Select Products – Cables and Connectivity, DC Power Supplies, KVM Switches, PDUs, Power Inverters

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

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We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email