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How to Order On-Site Services for Your 3-Phase UPS
Our factory-trained technicians provide a range of on-site services, including commissioning, maintenance and repairs, to help ensure your 3-phase UPS systems maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
Our factory-trained technicians provide a range of services, including commissioning, maintenance and repairs, to help ensure your Eaton products maintain peak performance over their entire operational life.
For assistance with service selection, planning and scheduling, contact an Eaton Service Specialist.
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OVERVIEW
UPS Type
INPUT
Input Phase
Rated input current (Maximum Load)
Nominal Input Voltage(s) Supported
UPS Input Connection Type
Input Circuit Breakers
UPS Input Cord Length (ft.)
Recommended Electrical Service
Maximum Input Amps
Nominal Input Voltage Description
OUTPUT
Output Capacity (VA)
Output Capacity (kVA)
Output Capacity (Watts)
Output Capacity (kW)
Output Capacity Details
Power Factor
Nominal Voltage Details
Frequency Compatibility
Frequency Compatibility Details
Output Voltage Regulation (Line Mode)
Output Voltage Regulation (Battery Mode)
Load Management Receptacles
Output AC Waveform (AC Mode)
Output AC Waveform (Battery Mode)
Nominal Output Voltage(s) Supported
Output Receptacles
Individually Controllable Load Banks
UPS Output Receptacles (Surge Suppression Only)
Crest Factor
Output Voltage Regulation (Economy Line Mode)
BATTERY
Battery Type
Runtime Full Load (min.)
Runtime Half Load (min.)
Expandable Runtime
DC System Voltage (VDC)
Battery Recharge Rate (Included Batteries)
Battery Access
Internal UPS Replacement Battery Cartridge
Battery Replacement Description
VOLTAGE REGULATION
Voltage Regulation Description
Undervoltage Correction
Overvoltage Correction
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Switches
Audible Alarm
LED Indicators
Alarm Cancel Operation
SURGE / NOISE SUPPRESSION
AC Suppression Joule Rating
AC Suppression Response Time
EMI / RFI AC Noise Suppression
PHYSICAL
Primary Form Factor
Rack Height
Cooling Method
Installation Form Factors Supported with Included Accessories
Maximum Device Depth (in.)
Minimum Required Rack Depth (inches)
Primary UPS Depth (mm)
Primary UPS Height (mm)
Primary UPS Width (mm)
UPS Housing Material
UPS Power Module Weight (kg)
UPS Power Module Weight (lbs.)
Unit Dimensions (hwd / in.)
Unit Weight (lbs.)
Mounting Details
UPS Power Module Dimensions (hwd, in.)
Installation Form Factors Supported with Optional Accessories
Minimum Required Rack Depth without External Battery Pack (cm)
Minimum Required Rack Depth without External Battery Pack (in.)
ENVIRONMENTAL
Operating Temperature Range
Storage Temperature Range
Relative Humidity
AC Mode BTU / Hr. (Full Load)
AC Mode Efficiency Rating (100% Load)
AC Economy Mode Efficiency Rating (100% Load)
Operating Elevation
Audible Noise
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
AC Economy Mode BTU / Hr. (Full Load)
Online Mode Heat Dissipation (BTU/Hr) @ Full Load
COMMUNICATIONS
Network Management Cards
Network Monitoring Port Description
PowerAlert Software
Communications Cable
WatchDog Compatibility
Network Management Card Description
Communications Interface
Emergency Power Off (EPO)/Remote On-Off (ROO)
Emergency Power Off/Remote On-Off Details
Network UPS Tools (NUT) Compatibility
LINE / BATTERY TRANSFER
Transfer Time
Low Voltage Transfer to Battery Power (Setpoint)
High Voltage Transfer to Battery Power (Setpoint)
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
High Availability UPS Features
Grounding Details
Green Energy-Saving Features
APPLICATIONS
UPS Applications
STANDARDS & COMPLIANCE
Product Certifications
Product Compliance
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
Extended Warranties
Connected Equipment Insurance (U.S., Canada & Puerto Rico)
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 90 (±5%). Input voltage range of 90 to 139
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options (see manual)
Switches
ON button controls UPS ON, Cold-start, Self-test, and menu functions. OFF button controls unit off, fault clearance, and menu functions. Alarm/Enter button control audible alarm state and menu confirmation.
Audible Alarm
Audible alarm indicates power ON, power-failure, warnings, and low-battery conditions
LED Indicators
2 LEDs indicate AC output status (Green); UPS fault (Solid Red)/ UPS abnormal conditions (Flashing Red).
SURGE / NOISE SUPPRESSION
AC Suppression Joule Rating
540
AC Suppression Response Time
Instantaneous
PHYSICAL
Primary Form Factor
Rackmount; Tower
Rack Height
1U
Cooling Method
Fan
Installation Form Factors Supported with Included Accessories
2 post 19 inch rackmount; 2 post front mount; 4 post 19 inch rackmount; Tower
Maximum Device Depth (in.)
21.8
Minimum Required Rack Depth (inches)
25
Primary UPS Depth (mm)
554
Primary UPS Height (mm)
44
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Weight (kg)
16.80
UPS Power Module Weight (lbs.)
37.037
Unit Dimensions (hwd / in.)
1.730 x 17.320 x 21.810
Unit Weight (lbs.)
37.037
Mounting Details
Included mounting brackets provide front-rail installation in 2 or 4 post racks, plus upright tower configurations
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
48
AC Mode Efficiency Rating (100% Load)
98%
AC Economy Mode Efficiency Rating (100% Load)
0.98
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included, EPO/ROO jack for Emergency and Remote Shutdown.
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
(1) EPO (emergency power off); (1) RS-232; (1) USB (HID enabled)
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
Emergency Power Off/Remote On-Off Details
Phoenix-style connection supports Emergency Power Off and Remote ON/OFF functions.
LINE / BATTERY TRANSFER
Transfer Time
6-8 ms typical ( < 10 ms max)
Low Voltage Transfer to Battery Power (Setpoint)
100V: 80VAC +/- 5% (HI sensitivity), 70VAC +/- 5%, (LO sensitivity), @120V: 89VAC +/- 5% (HI sensitivity), 70VAC+/- 5% (LO sensitivity), @127V: 93VAC+/- 5%, (HI sensitivity), 70VAC+/- 5%, (LO sensitivity)
High Voltage Transfer to Battery Power (Setpoint)
162 VAC (120VAC/127VAC INPUT), 139 VAC (100VAC INPUT) +/- 5%
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring (requires WEBCARDLXE); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); UL 1778
Product Compliance
ENERGY STAR Qualified; FCC Part 15 Class B (USA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Extended Warranties
1-year and 2-year extensions available
Battery Recharge Rate (Included Batteries)
Less than 12 hours to 90%
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > Use Tripp Lite RBC12V-1U replacement battery for SMART500RT1U models with Series Number AG-03AA listed on the UPS nameplate (sold starting in 2021); For all prior versions of SMART500RT1U, use Tripp Lite RBC62-1U replacement battery; Contact Tripp Lite customer service for additional information
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 90 (±5%). Input voltage range of 90 to 139
Undervoltage Correction
Input voltages between 90 and 105 (±5%) are boosted by 14%
USER INTERFACE, ALERTS & CONTROLS
Switches
2 Switches control off/on power status and alarm-cancel/self-test operation
Audible Alarm
Audible alarm indicates power-failure, overload and low-battery conditions
LED Indicators
5 LEDs indicate line power, battery power, overload, voltage regulation and battery low/replace status
Alarm Cancel Operation
Power-fail alarm can be silenced using alarm-cancel switch
SURGE / NOISE SUPPRESSION
AC Suppression Joule Rating
567
AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount; Tower
Rack Height
1U
Installation Form Factors Supported with Included Accessories
2 post 19 inch rackmount; 2 post front mount; 4 post 19 inch rackmount; Tower
Minimum Required Rack Depth (inches)
15
Primary UPS Depth (mm)
286
Primary UPS Height (mm)
44
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Weight (kg)
7.18
UPS Power Module Weight (lbs.)
15.84
Unit Dimensions (hwd / in.)
1.730 x 17.320 x 11.260
Unit Weight (lbs.)
15.800
Mounting Details
Included mounting brackets provide front-rail installation in 2 or 4 post racks, plus upright tower configurations
UPS Power Module Dimensions (hwd, in.)
1.73 x 17.32 x 11.26
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
48
AC Mode Efficiency Rating (100% Load)
97%
AC Economy Mode Efficiency Rating (100% Load)
0.97
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
DB9 Serial; EPO (emergency power off); Slot for SNMP/Web interface; USB (HID enabled)
LINE / BATTERY TRANSFER
Transfer Time
4-6 ms typical ( < 10 ms max)
Low Voltage Transfer to Battery Power (Setpoint)
90
High Voltage Transfer to Battery Power (Setpoint)
139
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection; Auto Probe Monitoring (requires WEBCARDLXE)
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); ICES (Canada); NOM (Mexico); UL 1778
Product Compliance
ENERGY STAR Qualified; FCC Part 15 Class B (USA); RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Battery Recharge Rate (Included Batteries)
Less than 12 hours to 90%
Battery Access
Battery access door
Internal UPS Replacement Battery Cartridge
IMPORTANT BATTERY REPLACEMENT INFORMATION > Use Tripp Lite RBC12V-1U replacement battery for SMART500RT1U models with Series Number AG-03AA listed on the UPS nameplate (sold starting in 2021); For all prior versions of SMART500RT1U , use Tripp Lite RBC62-1U replacement battery; Contact Tripp Lite customer service for additional information
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 90
Undervoltage Correction
Input voltages between 90 and 105 are boosted by 14%
USER INTERFACE, ALERTS & CONTROLS
Switches
2 Switches control off/on power status and alarm-cancel/self-test operation
Audible Alarm
Audible alarm indicates power-failure, overload and low-battery conditions
LED Indicators
5 LEDs indicate line power, battery power, overload, voltage regulation and battery low/replace status
Alarm Cancel Operation
Power-fail alarm can be silenced using alarm-cancel switch
SURGE / NOISE SUPPRESSION
AC Suppression Joule Rating
567
AC Suppression Response Time
Instantaneous
EMI / RFI AC Noise Suppression
Yes
PHYSICAL
Primary Form Factor
Rackmount; Tower
Rack Height
1U
Installation Form Factors Supported with Included Accessories
2 post 19 inch rackmount; 2 post front mount; 4 post 19 inch rackmount; Tower
Minimum Required Rack Depth (inches)
15
Primary UPS Depth (mm)
286
Primary UPS Height (mm)
44
Primary UPS Width (mm)
440
UPS Housing Material
Steel
UPS Power Module Weight (kg)
7.18
UPS Power Module Weight (lbs.)
15.84
Unit Weight (lbs.)
17.600
Mounting Details
Included mounting brackets provide front-rail installation in 2 or 4 post racks, plus upright tower configurations
UPS Power Module Dimensions (hwd, in.)
1.73 x 17.32 x 11.26
ENVIRONMENTAL
Operating Temperature Range
32° to 104°F (0° to 40°C)
Storage Temperature Range
5° to 122°F (-15° to 50°C)
Relative Humidity
0 to 95%, non-condensing
AC Mode BTU / Hr. (Full Load)
48
AC Mode Efficiency Rating (100% Load)
97%
Audible Noise
45 dBA maximum, front side 1m
Battery Mode Heat Dissipation (BTU/Hr) @ Full Load
360
Network Monitoring Port Description
Pre-installed WEBCARDLX provides remote monitoring and control via HTML5 web interface, telnet, SSH and SNMP management systems
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB and DB9 cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Network Management Card Description
Network management card included
Communications Interface
DB9 Serial; EPO (emergency power off); Pre-installed network card; Slot for SNMP/Web interface; USB (HID enabled)
Network UPS Tools (NUT) Compatibility
NUT compatible. See a full list of NUT compatible Tripp Lite UPS systems at https://networkupstools.org/stable-hcl.html?manufacturer=Tripp%20Lite
LINE / BATTERY TRANSFER
Transfer Time
4 milliseconds (AC to battery); 7 milliseconds (Battery to AC)
Low Voltage Transfer to Battery Power (Setpoint)
90
High Voltage Transfer to Battery Power (Setpoint)
139
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring and Reboot (included); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CSA (Canada); UL 1778
Product Compliance
RoHS; FCC Part 15 Class B (USA)
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Battery Replacement Description
Hot-swappable, user replaceable batteries
VOLTAGE REGULATION
Voltage Regulation Description
Automatic voltage regulation (AVR) maintains line power operation with input voltage as low as 70V @ 120V/127V/100V (±5%). Input voltage range of 70V to 139V @ 100V; 70V to 162V @ 120V / 127V settings
Undervoltage Correction
Voltage boost of 15% applies when input is 89V (HI Sensitivity) / 70V (LO sensitivity) to 102V @120V, 93V (HI sensitivity) / 70V (LO sensitivity) to 108V @127V, 80V (Hi sensitivity)/ 70V @100V; All voltage setpoints within ±5% tolerance
Overvoltage Correction
Voltage reduction of 15% applies when input is 139V to 162V (120V), 145V to 162V (127V), 115V to 139V (100v); All voltage setpoints within ±5% tolerance
USER INTERFACE, ALERTS & CONTROLS
Front Panel LCD Display
Front panel LCD information and configuration screen offers detailed UPS and site power status and operating data, plus configuration of voltage, frequency, operating mode, alarm function and a variety of additional options (see manual)
Switches
ON button controls UPS ON, Cold-start, Self-test, and menu functions. OFF button controls unit off, fault clearance, and menu functions. Alarm/Enter button control audible alarm state and menu confirmation.
Network Monitoring Port Description
Supports detailed monitoring of UPS and site power conditions
PowerAlert Software
For local monitoring via the UPS’s built-in communication ports, download PowerAlert software at https://tripplite.eaton.com/products/power-alert
Communications Cable
USB cabling included
WatchDog Compatibility
Supports Watchdog application, OS and hard-reboot restart options for remote applications
Communications Interface
(1) EPO (emergency power off); Slot for SNMP/Web interface; (1) USB (HID enabled)
Emergency Power Off (EPO)/Remote On-Off (ROO)
Yes
Emergency Power Off/Remote On-Off Details
Phoenix-style connection supports Emergency Power Off and Remote ON/OFF functions.
LINE / BATTERY TRANSFER
Transfer Time
6-8 ms typical ( < 10 ms max)
Low Voltage Transfer to Battery Power (Setpoint)
100V: 80VAC +/- 5% (HI sensitivity), 70VAC +/- 5%, (LO sensitivity), @120V: 89VAC +/- 5% (HI sensitivity), 70VAC+/- 5% (LO sensitivity), @127V: 93VAC+/- 5%, (HI sensitivity), 70VAC+/- 5%, (LO sensitivity)
High Voltage Transfer to Battery Power (Setpoint)
162 VAC (120VAC/127VAC INPUT), 139 VAC (100VAC INPUT) +/- 5%
FEATURES & SPECIFICATIONS
Cold Start (Startup in Battery Mode During a Power Failure)
Cold-start operation supported
High Availability UPS Features
Auto Probe Monitoring (requires WEBCARDLXE); Automatic Voltage Regulation (AVR); Hot swappable batteries; Remote management; Surge/noise protection
Grounding Details
Back panel grounding lug
APPLICATIONS
UPS Applications
High-End Desktop/Small Network; Retail/Point of Sale; Hospitality
STANDARDS & COMPLIANCE
Product Certifications
CAN/CSA-C22.2 No. 107.3 (Canada); RETIE (Colombia); UL 1778
Product Compliance
RoHS
WARRANTY & SUPPORT
Product Warranty Period (Worldwide)
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Extended Warranties
1-year, 2-year, 3-year extensions available
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Need help with your purchase? We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.
