Product Status Current Model Number: SMART5000RT3U
SmartPro 208 & 120V 5kVA 4kW Line-Interactive Sine Wave UPS, 6U, Extended Run, Network Card Options, USB, DB9
Warranty
Your product is still covered under warranty if it was purchased after 3/29/2022.
2-year warranty, 3 year with registration. Note: Registration is required for 3-year warranty.
Insurance
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
Register your product
Owner's manuals
PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
Owner's Manual for SMART5000RT3U SmartPro UPS
Owner's Manual for BP Series External Battery Packs (Multi-language)
Support resources
Software, Firmware & Drivers
SMART5000RT3U How-To Videos
Adding or Replacing UPS Batteries
Purchase a replacement
Documents & Downloads
Documentation
- PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
- Owner's Manual for SMART5000RT3U SmartPro UPS
- Owner's Manual for BP Series External Battery Packs (Multi-language)
- Installation Guide for Select Rackmount UPS
- Free 1-Year Warranty Extension with Registration
- SMART5000RT3U runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Articles
Product Warranty
Product Warranty Period (Worldwide)
2-Year/3-Year with Registration
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years (or 3 years with product registration) from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Product Registration
Register your SMART5000RT3U
Insurance Coverage
Your SMART5000RT3U comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance Claims
How to make an insurance claimAdding or Replacing UPS Batteries
Replacement Batteries
The batteries in this model are not user-replaceable.
External Battery Packs
| Battery Model Number | |
| External 48V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V60RT-3U) | |
| Information & Pricing | |
| Battery Model Number | |
| External 48V 2U Rack-mount Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V24-2U) | |
| Information & Pricing | |
| Battery Model Number | |
| External 48V 2U Rack/Tower Battery Pack for select UPS Systems (BP48V27-2US), TAA | |
| Information & Pricing | |
| Battery Model Number | |
| External 48V 3U Battery Pack for Select UPS Systems (BP48V60RT3UTAA-Compliant), TAA | |
| Information & Pricing | |
Questions & Answers
On select models, the self-test feature allows the user to test the condition of the battery in the UPS. You should plan to run this test at least once a month. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
In extreme cases, running the self-test could cause the UPS to shut down. On select models, a certain voltage range is required to maintain power to the unit. During the self-test, if voltage drops to an unusable range, the UPS could shut down. In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement. Please reference your owner’s manual for more information on how to perform a self-test on your unit.
Parts & Accessories
UPS Battery Packs
| Model Number | Description | |
|---|---|---|
 |
BP48V24-2U | External 48V 2U Rack-mount Battery Pack Enclosure + DC Cabling for select UPS Systems (BP48V24-2U) |
 |
BP48V27-2US | External 48V 2U Rack/Tower Battery Pack for select UPS Systems (BP48V27-2US), TAA |
 |
BP48V60RT3UTAA | External 48V 3U Battery Pack for Select UPS Systems (BP48V60RT3UTAA-Compliant), TAA |
Network Interfaces and Sensors
| Model Number | Description | |
|---|---|---|
 |
WEBCARDLXE | WEBCARDLXE Network Management Card for Select UPS Systems, TAA |
Accessories
| Model Number | Description | |
|---|---|---|
 |
2-9USTAND | 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems |
 |
2POSTRMKITHD | 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components |
 |
4POSTRAILKITWM | SmartRack 4-Post 1U Universal Adjustable Shelf Kit for Wall-Mount Racks |
