Product Status Discontinued on 8/28/2023 Model Number: SU1000RTXL2UA
SmartOnline 120V 1kVA 800W Double-Conversion UPS, 2U, Extended Run, Network Card Options, USB, DB9 Serial
Your product is still covered under warranty if it was purchased after 10/2/2021.
Create a Support Ticket
Documents & Downloads
Software, Firmware & Drivers
- How to Perform the Proper Startup and Shutdown Procedures for a SmartOnline UPS System with LEDs
- How to Replace the Battery in an On-Line or Line-Interactive Rackmount UPS System
- How to Perform a Self-Test on a SmartOnline® UPS System with LEDs
- SmartOnline UPS Systems: Site Prep/Overview (Part 1 of 6)
- SmartOnline UPS Systems: Mounting (Part 2 of 6)
- SmartOnline UPS Systems: Connections (Part 3 of 6)
- SmartOnline UPS Systems: Local Management (Part 4 of 6)
- SmartOnline UPS Systems: Remote Management (Part 5 of 6)
- SmartOnline UPS Systems: Troubleshooting & Service (Part 6 of 6)
- How to Remove a Rack/Tower UPS System Bezel
- How to Reset/Self-Test a SmartOnline UPS System
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Adding or Replacing UPS Batteries
|Battery Model Number|
|2U UPS Replacement 24VDC Battery Cartridge (1 Set of 2) for Select SmartPro UPS|
|Information & Pricing|
|Notes||SU1000RTXL2UA versions with pre-assembled battery cartridges and LED front panel display require the use of RBC92-2U. SU1000RTXLCD2U versions with the LCD front panel display require the use of the RBC24V-LCD.|
External Battery Packs
Eaton's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
UPS Battery Packs
|BP24V15RT2U||External 24V 2U External Rack/Tower Battery Pack for Select UPS Systems (BP24V15RT2U)|
|BP24V28-2U||External 24V 2U Rack-Mount Battery Pack for Select UPS Systems (BP24V28-2U)|
|BP24V36-2US||External 24V 2U Rack-Mount Battery Pack for Select UPS Systems (BP24V36-2US)|
|BP24V70-3U||External 24V 3U Rack/Tower Battery Pack for Select UPS Systems (BP24V70-3U)|
Power Distribution Units (PDUs)
|PDUB15||1.5kW Single-Phase Hot-Swap PDU, 100-127V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount|
|PDUB151U||100-125V 12A Single-Phase Hot-Swap PDU with Manual Bypass - 6 NEMA 5-15R Outlets, 2 5-15P Inputs, 1U Rack/Wall|
|PDUMH15AT||1.4kW Single-Phase Local Metered Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA|
|PDUMV15||1.4kW Single-Phase Local Metered PDU, 120V Outlets (16 5-15R), 5-15P, 15 ft. (4.57 m) Cord, 0U Vertical, 48 in.|
Network Interfaces and Sensors
|MODBUSCARD||MODBUS Management Accessory Card for UPS Remote Monitoring and Control|
|RELAYIOCARD||Programmable Relay I/O Card|
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems|
|WEBCARDLXE||WEBCARDLXE Network Management Card for Select UPS Systems|
|0005NXXX-6009UC||UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS|
|9SW3Y-0700UC||3-Year Extended Warranty SU 0-700 VA UPS systems|
|9SW5Y-0700UC||5-Year Extended Warranty SU 0-700 VA UPS systems|
|AS00NXXX-6009UC||UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS|
|SU05NXXX-6009UC||UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS|
|WFLN72XX-2509UC||2-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|
|WFLN73XX-2509UC||3-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|
|WFLN75XX-2509UC||5-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|