Product Status Current Model Number: SU1000XLCD
SmartOnline 1000VA 900W 120V Double-Conversion UPS - 6 Outlets, Extended Run, Network Card Option, LCD, USB, DB9, Tower
Your product is still covered under warranty if it was purchased after 12/1/2021.
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Purchase a replacement
Documents & Downloads
Software, Firmware & Drivers
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Product RegistrationRegister your SU1000XLCD
Adding or Replacing UPS Batteries
|Battery Model Number|
|2U UPS Replacement Battery Cartridge for Select UPS|
|Information & Pricing|
|UPS Compatibility||Tripp Lite|
|Notes||Note: A new UPS design launched October 2023. RBC24V-LCD is the replacement battery for UPS models purchased before the 2023 redesign. The UPS will have a 12 digit serial number and a green LCD screen if purchased before the redesign. The 2023 redesigned UPS will have a 10 digit serial number (starting with the letter P) and an "Eaton Tripp Lite series" badge on the front. The new UPS design requires replacement battery part # 744-A4311.|
|Battery Model Number|
|Eaton Internal Replacement Battery Cartridge (RBC) for 9SX1000, 9SX1000G, and SU1000XLCD UPS Systems|
|Information & Pricing|
|UPS Compatibility||Tripp Lite series (2023 redesign)|
|Notes||Note: A new UPS design launched October 2023. 744-A4311 is the replacement battery for UPS models purchased after the 2023 redesign. The redesigned UPS will have a 10 digit serial number (starting with the letter P) and an "Eaton Tripp Lite series" badge on the front. The previous design UPS will have a 12 digit serial number and a green LCD screen. The previous design requires replacement battery part # RBC24V-LCD.|
External Battery Packs
Eaton's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
UPS Battery Packs
|BP36V||36V Extended Battery Module (EBM) for SU1000XLCD SmartOnline UPS Systems, Tower|
Power Distribution Units (PDUs)
|PDU1215||1.8kW Single-Phase 120V Basic PDU, 13 NEMA 5-15R Outlets, NEMA 5-15P Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount|
|PDUB15||1.5kW Single-Phase Hot-Swap PDU, 100-127V 15A Outlets (8 5-15R), 2 5-15P, 10 ft. (3.05 m) & 6 ft. (1.83 m) Cords 2U Rack-Mount|
|PDUMH15||1.4kW Single-Phase Local Metered PDU, 120V Outlets (13 5-15R), 5-15P, 100-127V Input, 15 ft. (4.57 m) Cord, 1U Rack-Mount|
|PDUMH15AT||1.4kW Single-Phase Local Metered Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA|
|PDUMH15ATNET||1.4kW Single-Phase Switched Automatic Transfer Switch PDU, 2 120V 5-15P 15A Inputs, 8 5-15R Outputs, 1U, TAA|
|PDUMH15NET||1.4kW Single-Phase Switched PDU - LX Interface, 120V Outlets (16 5-15R), 5-15P, 120V Input, 12 ft. (3.66 m) Cord, 1U Rack-Mount, TAA|
Power Cords and Adapters
|P006-003||Desktop Computer AC Power Cable, NEMA 5-15P to C13 - 10A, 125V, 18 AWG, 3 ft. (0.91 m), Black|
|P006-004||Desktop Computer AC Power Cable, NEMA 5-15P to C13 - 10A, 125V, 18 AWG, 4 ft. (1.22 m), Black|
|P006-006||Desktop Computer AC Power Cable, NEMA 5-15P to C13 - 10A, 125V, 18 AWG, 6 ft. (1.83 m), Black|
Network Interfaces and Sensors
|WEBCARDLXE||WEBCARDLXE Network Management Card for Select UPS Systems|
|0005NXXX-6009UC||UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS|
|9SW3Y-1500UC||3-Year Extended Warranty SU 701-1500 VA UPS systems|
|9SW5Y-1500UC||5-Year Extended Warranty SU 701-1500 VA UPS systems|
|AS00NXXX-6009UC||UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS|
|SU05NXXX-6009UC||UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS|
|WFLN72XX-2509UC||2-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|
|WFLN73XX-2509UC||3-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|
|WFLN75XX-2509UC||5-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems|