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Product Status Discontinued on 1/6/2023 Model Number: SU20KRT

SmartOnline 208/240V 20kVA 18kW Double-Conversion UPS, N+1, 12U, Network Card Slot, USB, DB9, Bypass Switch, L6-30R, C19

SU20KRT front view large image | UPS Battery Backup

Warranty

Your product is still covered under warranty if it was purchased after 3/20/2023.

2-year limited warranty

Insurance

Create a Support Ticket

Create a Support Ticket

Owner's manuals

PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart

Owner's Manual for BP Battery (Multi-language)

Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)

Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)

Support resources

Software, Firmware & Drivers
Adding or Replacing UPS Batteries

Replaced by

9PXM12S20K-PD

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Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Insurance Coverage

Your SU20KRT comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Adding or Replacing UPS Batteries

Replacement Batteries

The batteries in this model are not user-replaceable.

External Battery Packs

Battery Model Number

BP240V10RT3U

External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
Information & Pricing
Maximum Quantity 2

Questions & Answers

Parts & Accessories

Power Distribution Units (PDUs)

  Model Number Description
3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical PDUMV20HV PDUMV20HV 3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical
5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 24-C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical PDUMV30HV PDUMV30HV 5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 24-C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical
5.5kW Single-Phase 208/230V Basic PDU, 38 Outlets (32 C13 and 6 C19), NEMA L6-30P Input, 10 ft. (3.05 m) Cord, 0U Vertical PDUV30HV PDUV30HV 5.5kW Single-Phase 208/230V Basic PDU, 38 Outlets (32 C13 and 6 C19), NEMA L6-30P Input, 10 ft. (3.05 m) Cord, 0U Vertical

Power Cords and Adapters

  Model Number Description
C20 to C13 Power Cord for Computer - Heavy-Duty, 15A, 100-250V, 14 AWG, 7 ft. (2.13 m), Black P032-007 P032-007 C20 to C13 Power Cord for Computer - Heavy-Duty, 15A, 100-250V, 14 AWG, 7 ft. (2.13 m), Black
Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 2 ft. (0.61 m), Black P036-002 P036-002 Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 2 ft. (0.61 m), Black
Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 6 ft. (1.83 m), Black P036-006 P036-006 Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 6 ft. (1.83 m), Black

Network Interfaces and Sensors

  Model Number Description
MODBUS Management Accessory Card for UPS Remote Monitoring and Control MODBUSCARD MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
3 Relay I/O Mini-module RELAYIOMINI RELAYIOMINI 3 Relay I/O Mini-module
SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems TLNETCARD TLNETCARD SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems
WEBCARDLXE Network Management Card for Select UPS Systems, TAA WEBCARDLXE WEBCARDLXE WEBCARDLXE Network Management Card for Select UPS Systems, TAA

Accessories

  Model Number Description
2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems 2-9USTAND 2-9USTAND 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems
2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components 2POSTRMKITHD 2POSTRMKITHD 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components

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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.