Eaton
10000 Woodward Avenue
Woodridge, Illinois 60517
+(773) 869-1776
+1 (773) 869-1329
cpdipresaleshelp@eaton.com

Product Status Discontinued on 1/6/2023 Model Number: SU20KRT

SmartOnline 208/240V 20kVA 18kW Double-Conversion UPS, N+1, 12U, Network Card Slot, USB, DB9, Bypass Switch, L6-30R, C19

Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Eaton Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton Tripp Lite's breach of its limited warranty.

Insurance Coverage

Your SU20KRT comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Adding or Replacing UPS Batteries

Replacement Batteries

The batteries in this model are not user-replaceable.

External Battery Packs

Battery Model Number

BP240V10RT3U

External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
Information & Pricing
Maximum Quantity 20
Battery Model Number

BP240V787C-1PH

External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH)
Information & Pricing

Eaton Tripp Lite's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton Tripp Lite will repair or replace the product at Eaton Tripp Lite's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton Tripp Lite for replacement under warranty. You should first consult with Eaton Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Eaton Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

Parts & Accessories

UPS Battery Packs

  Model Number Description
External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U) BP240V10RT3U BP240V10RT3U External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U)
External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH) BP240V787C-1PH BP240V787C-1PH External 240V Tower Battery Pack for use with select Tripp Lite UPS Systems (BP240V787C-1PH)

Power Distribution Units (PDUs)

  Model Number Description
3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical PDUMV20HV PDUMV20HV 3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical
5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 24-C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical PDUMV30HV PDUMV30HV 5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 24-C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical
5.5kW Single-Phase 208/230V Basic PDU, 38 Outlets (32 C13 and 6 C19), NEMA L6-30P Input, 10 ft. (3.05 m) Cord, 0U Vertical PDUV30HV PDUV30HV 5.5kW Single-Phase 208/230V Basic PDU, 38 Outlets (32 C13 and 6 C19), NEMA L6-30P Input, 10 ft. (3.05 m) Cord, 0U Vertical

Power Cords and Adapters

  Model Number Description
C20 to C13 Power Cord for Computer - Heavy-Duty, 15A, 100-250V, 14 AWG, 7 ft. (2.13 m), Black P032-007 P032-007 C20 to C13 Power Cord for Computer - Heavy-Duty, 15A, 100-250V, 14 AWG, 7 ft. (2.13 m), Black
Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 2 ft. (0.61 m), Black P036-002 P036-002 Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 2 ft. (0.61 m), Black
Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 6 ft. (1.83 m), Black P036-006 P036-006 Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 6 ft. (1.83 m), Black

Management Hardware

  Model Number Description
MODBUS Management Accessory Card for UPS Remote Monitoring and Control MODBUSCARD MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
Programmable Relay I/O Card RELAYIOCARD RELAYIOCARD Programmable Relay I/O Card
3 Relay I/O Mini-module RELAYIOMINI RELAYIOMINI 3 Relay I/O Mini-module
SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems TLNETCARD TLNETCARD SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems
Network Card for Select Tripp Lite UPS Systems and PDUs WEBCARDLX WEBCARDLX Network Card for Select Tripp Lite UPS Systems and PDUs

Accessories

  Model Number Description
2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems 2-9USTAND 2-9USTAND 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems
2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components 2POSTRMKITHD 2POSTRMKITHD 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components
Part Number Description
W07-BIN Regular Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites
W07-BW0 208V UPS Start-Up Service (12-20KRT), Regular Hours, 350 mi. range - excludes on-site warranty service
W07-BW1-1BD 208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty
W07-BW2-1BD 208V UPS Start-Up Service (10-20KRT), Regular Hours, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty
W07-BW3-1BD 208V UPS Start-Up Service (10-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty
W07-EIN Non-Business Hours Installation of 12 to 20kVA Single-Phase UPS Suites
W07-EW0 208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - excludes on-site warranty service
W07-EW1-1BD 208V UPS Start-Up Service (12-20KRT), Weekend/Evening, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty
W07-EW2-1BD 208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty
W07-EW3-1BD 208V UPS Start-Up Service (12-20KRT), Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty
W07-PMB1 Preventive Maintenance, Select 10-20 kVA Parallel UPS, USA, Normal Business Hours
W07-PME1 Preventive Maintenance, Select 10-20 kVA Parallel UPS, USA, Outside Business Hours
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Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +(773) 869-1776 or email cpdipresaleshelp@eaton.com.