Product Status Discontinued on 1/6/2023 Model Number: SU20KRT-1TF
SmartOnline 208/240 & 120V 20kVA 18kW, Double-Conversion UPS, N+1, 14U, Network Card Slot, USB, DB9, Bypass Switch

Warranty
Your product is still covered under warranty if it was purchased after 3/16/2023.
Insurance
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
Owner's manuals
PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
Owner's Manual for SU6000XFMR2U SmartOnline 6kVA Transformer
Owner's Manual for BP Battery (Multi-language)
Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
Support resources
Software, Firmware & Drivers
Adding or Replacing UPS Batteries
Replaced by
Documents & Downloads
Documentation
- PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
- Owner's Manual for SU6000XFMR2U SmartOnline 6kVA Transformer
- Owner's Manual for BP Battery (Multi-language)
- Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
- Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
- Owner's Manual Addendum for SU6000XFMR2U (English)
- SU20KRT-1TF runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Software, Firmware & Drivers
Articles
Design Resources
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Insurance Coverage
Your SU20KRT-1TF comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance Claims
How to make an insurance claimAdding or Replacing UPS Batteries
Replacement Batteries
The batteries in this model are not user-replaceable.
External Battery Packs
Battery Model Number | |
External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U) | |
Information & Pricing | |
Maximum Quantity | 2 |
Questions & Answers
Parts & Accessories
Power Distribution Units (PDUs)
Model Number | Description | |
---|---|---|
PDUMH20ATNET | 1.9kW Single-Phase Switched Automatic Transfer Switch PDU, 2 120V L5-20P / 5-20P Inputs, 16 5-15/20R Outputs, 1U, TAA | |
PDUMV20 | 1.9kW Single-Phase Local Metered PDU, 120V Outlets (28 5-15/20R), L5-20P/5-20P Adapter, 15 ft. (4.57 m) Cord, 0U Vertical | |
PDUMV20HV | 3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical | |
PDUMV30HV | 5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 24-C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical | |
PDUV20 | 1.9kW Single-Phase 120V Basic PDU, 14 NEMA 5-15/20R Outlets, NEMA L5-20P Input with 5-20P Adapter, 15 ft. (4.57 m) Cord, 0U Vertical | |
PDUV30HV | 5.5kW Single-Phase 208/230V Basic PDU, 38 Outlets (32 C13 and 6 C19), NEMA L6-30P Input, 10 ft. (3.05 m) Cord, 0U Vertical |
Power Cords and Adapters
Model Number | Description | |
---|---|---|
P007-006 | Computer Power Cord, NEMA 5-15P to C13 - Heavy-Duty, 15A, 125V, 14 AWG, 6 ft. (1.83 m), Black | |
P010-012 | Desktop Computer Power Cable, NEMA 5-15P to C13 - 10A, 125V, 18 AWG, 12 ft. (3.66 m), Black | |
P032-007 | C20 to C13 Power Cord for Computer - Heavy-Duty, 15A, 100-250V, 14 AWG, 7 ft. (2.13 m), Black | |
P036-002 | Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 2 ft. (0.61 m), Black | |
P036-006 | Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 6 ft. (1.83 m), Black | |
P044-06I | Power Cord Adapter, NEMA L5-20R to NEMA 5-20P - Heavy-Duty, 20A, 120V, 12 AWG, 8.66-in. (21.99 cm), Black | |
P049-010 | Power Cord, C19 to NEMA 5-20P - Heavy-Duty, 20A, 125V, 12 AWG, 10 ft. (3.05 m), Black |
Network Interfaces and Sensors
Model Number | Description | |
---|---|---|
MODBUSCARD | MODBUS Management Accessory Card for UPS Remote Monitoring and Control | |
RELAYIOMINI | 3 Relay I/O Mini-module | |
TLNETCARD | SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems | |
WEBCARDLXE | WEBCARDLXE Network Management Card for Select UPS Systems, TAA |
Accessories
Model Number | Description | |
---|---|---|
2-9USTAND | 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems | |
2POSTRMKITHD | 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components |