Product Status Discontinued on 1/6/2023 Model Number: SU12KRT4UHW
SmartOnline 200-240V 12kVA 10.8kW Double-Conversion UPS, N+1, 8U, Extended Run, Network Card Slot, USB, DB9, Bypass, Hardwire
Warranty
Your product is still covered under warranty if it was purchased after 3/19/2023.
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Owner's manuals
User's Guide for PowerAlert External Battery Pack Utility (English)
PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface User's Guide (English)
Support resources
Software, Firmware & Drivers
Adding or Replacing UPS Batteries
Replaced by
Documents & Downloads
Documentation
- User's Guide for PowerAlert External Battery Pack Utility (English)
- PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
- PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface User's Guide (English)
- Owner's Manual for SmartOnline Single-Phase 5kVA–6kVA UPS
- Owner's Manual for Parallel PDU Kit
- SU12KRT4UHW runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Product Warranty
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Adding or Replacing UPS Batteries
Replacement Batteries
| Battery Model Number | |
| 4U UPS Replacement 192VDC Battery Cartridge (1 Set of 16) for Select SmartOnline UPS | |
| Information & Pricing | |
| Quantity Required | 2 |
| Notes | This UPS requires one (1) RBC5-192 per power module. The internal batteries of both power modules must be replaced at the same time to ensure optimal performance. |
External Battery Packs
| Battery Model Number | |
| External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U) | |
| Information & Pricing | |
| Maximum Quantity | 20 |
Questions & Answers
Parts & Accessories
UPS Battery Packs
| Model Number | Description | |
|---|---|---|
 |
BP192V12-3U | External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U) |
UPS Replacement Batteries
| Model Number | Description | |
|---|---|---|
 |
RBC5-192 | 4U UPS Replacement 192VDC Battery Cartridge (1 Set of 16) for Select SmartOnline UPS |
Network Interfaces and Sensors
| Model Number | Description | |
|---|---|---|
 |
MODBUSCARD | MODBUS Management Accessory Card for UPS Remote Monitoring and Control |
 |
RELAYIOMINI | 3 Relay I/O Mini-module |
 |
TLNETCARD | SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems |
 |
WEBCARDLXE | WEBCARDLXE Network Management Card for Select UPS Systems, TAA |
Accessories
| Model Number | Description | |
|---|---|---|
 |
2-9USTAND | 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems |
 |
2POSTRMKITHD | 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components |
