Product Status Discontinued on 1/6/2023 Model Number: SU20KRTG
SmartOnline 200-240V 20kVA 18kW Double-Conversion UPS, N+1, 12U, Network Card Slot, USB, DB9, Bypass Switch, C19
Warranty
Your product is still covered under warranty if it was purchased after 3/19/2023.
Create a Support Ticket
Owner's manuals
PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface User's Guide (English)
Owner's Manual for BP Battery (Multi-language)
Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
Support resources
Software, Firmware & Drivers
Adding or Replacing UPS Batteries
Replaced by
Documents & Downloads
Documentation
- PowerAlert External Battery Pack Utility (PAEBPU) – UPS Compatibility Chart
- PowerAlert Device Manager (PADM) 20.0.0 Command Line Interface User's Guide (English)
- Owner's Manual for BP Battery (Multi-language)
- Owner's Manual for SmartOnline 8kVA-10kVA UPS (Multi-language)
- Owner's Manual for 8 and 10kVA Parallel PDUs (Multi-language)
- SU20KRTG runtime chart
- Sealed Lead-Acid Battery Material Safety Data Sheet (MSDS) (English)
- Product Datasheet
Software, Firmware & Drivers
- PowerAlert Battery Pack Configuration Software and Instructions (English)
- PowerAlert Device Manager (PADM) 20.0 MIB Package
- Firmware
- Management Utilities
Articles
Design Resources
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Adding or Replacing UPS Batteries
Replacement Batteries
The batteries in this model are not user-replaceable.
External Battery Packs
| Battery Model Number | |
| External 240V 3U Rack/Tower Battery Pack Enclosure + DC Cabling for select UPS Systems (BP240V10RT3U) | |
| Information & Pricing | |
| Maximum Quantity | 2 |
Questions & Answers
Parts & Accessories
Power Distribution Units (PDUs)
| Model Number | Description | |
|---|---|---|
 |
PDUMV20HV | 3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical |
Power Cords and Adapters
| Model Number | Description | |
|---|---|---|
 |
P032-007 | C20 to C13 Power Cord for Computer - Heavy-Duty, 15A, 100-250V, 14 AWG, 7 ft. (2.13 m), Black |
 |
P036-002 | Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 2 ft. (0.61 m), Black |
 |
P036-006 | Power Extension Cord, C19 to C20 - Heavy-Duty, 20A, 250V, 12 AWG, 6 ft. (1.83 m), Black |
Network Interfaces and Sensors
| Model Number | Description | |
|---|---|---|
 |
MODBUSCARD | MODBUS Management Accessory Card for UPS Remote Monitoring and Control |
 |
RELAYIOMINI | 3 Relay I/O Mini-module |
 |
TLNETCARD | SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems |
 |
WEBCARDLXE | WEBCARDLXE Network Management Card for Select UPS Systems, TAA |
Accessories
| Model Number | Description | |
|---|---|---|
 |
2-9USTAND | 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems |
 |
2POSTRMKITHD | 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components |
