Eaton
10000 Woodward Avenue
Woodridge, Illinois 60517
+1 773-869-1776
+1 (773) 869-1329
cpdipresaleshelp@eaton.com
United States
Contact Us

Product Status Current Model Number: SU6000RTMB

SmartOnline 6000VA 5400W 208V Online Double-Conversion UPS with Maintenance Bypass - L6-20R/L6-30R Outlets, L6-30P Input, Network Card Included, Extended Run, 3U Rack/Tower

Warranty

Your product is still covered under warranty if it was purchased after 6/22/2022.

2-year limited warranty

Insurance

Create a Support Ticket

Create a Support Ticket

Register your product

Register your SU6000RTMB

Owner's manuals

Support resources

Software, Firmware & Drivers
Adding or Replacing UPS Batteries

Purchase a replacement

Check Prices

Go to Product Page

Need Help?
Contact Us

Documents & Downloads

Software, Firmware & Drivers

poweralert management software

Design Resources

One or more views of this model are included in the following Visio stencil.

We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.

Product Warranty

Product Warranty Period (U.S. & Canada)

2-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your SU6000RTMB

Insurance Coverage

Your SU6000RTMB comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Adding or Replacing UPS Batteries

Replacement Batteries

Battery Model Number

744-A1974

Eaton Internal Replacement Battery Cartridge (RBC) for Select 5kVA to 6kVA Online UPS Systems and EBMs
Information & Pricing
Quantity Required 1

External Battery Packs

Battery Model Number

BP180RT

180V Extended Battery Module (EBM) for SmartOnline UPS Systems, 3U Rack/Tower
Information & Pricing
Maximum Quantity 4

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

Parts & Accessories

UPS Replacement Batteries

  Model Number Description
Eaton Internal Replacement Battery Cartridge (RBC) for Select 5kVA to 6kVA Online UPS Systems and EBMs 744-A1974 744-A1974 Eaton Internal Replacement Battery Cartridge (RBC) for Select 5kVA to 6kVA Online UPS Systems and EBMs

UPS Battery Packs

  Model Number Description
180V Extended Battery Module (EBM) for SmartOnline UPS Systems, 3U Rack/Tower BP180RT BP180RT 180V Extended Battery Module (EBM) for SmartOnline UPS Systems, 3U Rack/Tower

Power Distribution Units (PDUs)

  Model Number Description
Single-Phase Managed Rack PDU G4, 208V, 42 Outlets, 24A, 5.8kW, L6-30 Input, 10 ft. Cord, 0U Vertical EVMAL630X EVMAL630X Single-Phase Managed Rack PDU G4, 208V, 42 Outlets, 24A, 5.8kW, L6-30 Input, 10 ft. Cord, 0U Vertical

Environmental Sensors

  Model Number Description
EnviroSense2 (E2) Environmental Sensor Module, Temperature E2MT E2MT EnviroSense2 (E2) Environmental Sensor Module, Temperature
EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs E2MTDO E2MTDO EnviroSense2 (E2) Environmental Sensor Module with Temperature and Digital Outputs
EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs E2MTHDI E2MTHDI EnviroSense2 (E2) Environmental Sensor Module with Temperature, Humidity and Digital Inputs

Accessories

  Model Number Description
2-Post Rack-Mount Installation Kit for Select UPS Systems RK2PC RK2PC 2-Post Rack-Mount Installation Kit for Select UPS Systems
5kVA 120V Stepdown Transformer - 18 NEMA 5-20R Outlets, 60 Hz, L6-30P Input, 3 ft. Cord, 3U Rack/Tower SUTFMR SUTFMR 5kVA 120V Stepdown Transformer - 18 NEMA 5-20R Outlets, 60 Hz, L6-30P Input, 3 ft. Cord, 3U Rack/Tower
Part Number Description
0005NXXX-6009UC UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS
9SW3Y-6000UC 3-Year Extended Warranty SU 3001-6000 VA UPS systems
AS00NXXX-6009UC UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS
SU05NXXX-6009UC UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS
WFLN72XX-6009UC 2-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems
WFLN73XX-6009UC 3-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems
WFLN75XX-6009UC 5-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.