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Product Status Current Model Number: SMART1200XLHG

SmartPro 120V 1kVA 750W Medical-Grade Line-Interactive Tower UPS, 4 Outlets, Full Isolation, Expandable Runtime

Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Product Registration

Register your SMART1200XLHG

Adding or Replacing UPS Batteries

Replacement Batteries

Battery Model Number

RBC36-SLT

UPS Replacement 36VDC Battery Cartridge for Select SLT UPS
Information & Pricing
Quantity Required 1

External Battery Packs

Battery Model Number

BP36V15-2U

External 36V 2U Rack/Tower Battery Pack for Select UPS Systems (BP36V15-2U)
Information & Pricing
Maximum Quantity 1
Battery Model Number

BP36V27-2US

External 36V Battery Pack for Select UPS Systems, 2U Rack/Tower
Information & Pricing
Maximum Quantity 10
Battery Model Number

BP36V42-3U

External 36V 3U Rack/Tower Battery Pack for Select UPS Systems (BP36V42-3U)
Information & Pricing
Maximum Quantity 10

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

On select models, the self-test feature allows the user to test the condition of the battery in the UPS.  You should plan to run this test at least once a month.  Please reference your owner’s manual for more information on how to perform a self-test on your unit.

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In extreme cases, running the self-test could cause the UPS to shut down.  On select models, a certain voltage range is required to maintain power to the unit.  During the self-test, if voltage drops to an unusable range, the UPS could shut down.  In order to avoid this, you should run a self-test at least once a month to detect a battery needing replacement.  Please reference your owner’s manual for more information on how to perform a self-test on your unit.

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Parts & Accessories

Copper Network Cables

  Model Number Description
Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Black, 14 ft. (4.27 m) N001-014-BK N001-014-BK Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Black, 14 ft. (4.27 m)
Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Blue, 14 ft. (4.27 m) N001-014-BL N001-014-BL Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Blue, 14 ft. (4.27 m)
Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Gray, 14 ft. (4.27 m) N001-014-GY N001-014-GY Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Gray, 14 ft. (4.27 m)
Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Blue, 25 ft. (7.62 m) N001-025-BL N001-025-BL Cat5e 350 MHz Snagless Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Blue, 25 ft. (7.62 m)
Cat5e 350 MHz Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Blue, 14 ft. (4.27 m) N002-014-BL N002-014-BL Cat5e 350 MHz Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Blue, 14 ft. (4.27 m)
Cat5e 350 MHz Crossover Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Gray, 7 ft. (2.13 m) N010-007-GY N010-007-GY Cat5e 350 MHz Crossover Molded (UTP) Ethernet Cable (RJ45 M/M), PoE - Gray, 7 ft. (2.13 m)
Cat5e 350 MHz Solid Core (UTP) PVC Bulk Ethernet Cable - Gray, 1000 ft. (304.8 m), TAA N022-01K-GY N022-01K-GY Cat5e 350 MHz Solid Core (UTP) PVC Bulk Ethernet Cable - Gray, 1000 ft. (304.8 m), TAA

UPS Battery Packs

  Model Number Description
External 36V 2U Rack/Tower Battery Pack for Select UPS Systems (BP36V15-2U) BP36V15-2U BP36V15-2U External 36V 2U Rack/Tower Battery Pack for Select UPS Systems (BP36V15-2U)
External 36V Battery Pack for Select UPS Systems, 2U Rack/Tower BP36V27-2US BP36V27-2US External 36V Battery Pack for Select UPS Systems, 2U Rack/Tower
External 36V 3U Rack/Tower Battery Pack for Select UPS Systems (BP36V42-3U) BP36V42-3U BP36V42-3U External 36V 3U Rack/Tower Battery Pack for Select UPS Systems (BP36V42-3U)

UPS Replacement Batteries

  Model Number Description
UPS Replacement 36VDC Battery Cartridge for Select SLT UPS RBC36-SLT RBC36-SLT UPS Replacement 36VDC Battery Cartridge for Select SLT UPS

Copper Network Infrastructure

  Model Number Description
12-Port Wall-Mount Cat5e Patch Panel, 568B, RJ45 Ethernet, TAA N050-012 N050-012 12-Port Wall-Mount Cat5e Patch Panel, 568B, RJ45 Ethernet, TAA
12-Port 1U Rack-Mount Cat5e 110 Patch Panel, 568B, RJ45 Ethernet, TAA N052-012 N052-012 12-Port 1U Rack-Mount Cat5e 110 Patch Panel, 568B, RJ45 Ethernet, TAA
24-Port 1U Rack-Mount Cat5e 110 Patch Panel, 568B, RJ45 Ethernet, TAA N052-024 N052-024 24-Port 1U Rack-Mount Cat5e 110 Patch Panel, 568B, RJ45 Ethernet, TAA
48-Port 2U Rack-Mount Cat5e 110 Patch Panel, 568B, RJ45 Ethernet, TAA N052-048 N052-048 48-Port 2U Rack-Mount Cat5e 110 Patch Panel, 568B, RJ45 Ethernet, TAA

Surge Protectors

  Model Number Description
DataShield Serial In-Line Surge Protector, DB9 DB9 DB9 DataShield Serial In-Line Surge Protector, DB9
DataShield In-Line Surge Protector for Network and Phone Lines, 1-Line RJ45 DNET1 DNET1 DataShield In-Line Surge Protector for Network and Phone Lines, 1-Line RJ45
DataShield In-Line Surge Protector for Network and Phone Lines, 2-Line RJ11/RJ45 DTEL2 DTEL2 DataShield In-Line Surge Protector for Network and Phone Lines, 2-Line RJ11/RJ45

Couplers

  Model Number Description
Cat5e Straight Through Modular Shielded In-Line Coupler (RJ45 F/F), TAA N032-001 N032-001 Cat5e Straight Through Modular Shielded In-Line Coupler (RJ45 F/F), TAA
Straight Through RJ45 Modular In-Line Coupler (RJ45 F/F) N033-001 N033-001 Straight Through RJ45 Modular In-Line Coupler (RJ45 F/F)

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.