Product Status Discontinued on 7/22/2021 Model Number: SU5000RT4U
SmartOnline 208/240 & 120V 5kVA 3.8kW Double-Conversion UPS, 4U Rack/Tower, Extended Run, Network Card Options, USB, DB9 Serial, Bypass Switch
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Warranty
This model is discontinued and all warranties have expired.
Insurance
$250,000 Ultimate Lifetime Insurance
Create a Support Ticket
Owner's manuals
Support resources
Software, Firmware & Drivers
SU5000RT4U How-To Videos
Adding or Replacing UPS Batteries
Replaced by
Documents & Downloads
Documentation
Software, Firmware & Drivers
Articles
How-To Videos
- How to Run the Battery Configuration Utility
- SmartOnline UPS Systems: Site Prep/Overview (Part 1 of 6)
- SmartOnline UPS Systems: Mounting (Part 2 of 6)
- SmartOnline UPS Systems: Connections (Part 3 of 6)
- SmartOnline UPS Systems: Local Management (Part 4 of 6)
- SmartOnline UPS Systems: Remote Management (Part 5 of 6)
- SmartOnline UPS Systems: Troubleshooting & Service (Part 6 of 6)
Product Warranty
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.
Insurance Coverage
Your SU5000RT4U comes with $250,000 Ultimate Lifetime Insurance coverage.
Insurance Claims
How to make an insurance claimAdding or Replacing UPS Batteries
Replacement Batteries
Battery Model Number | |
UPS Replacement 192VDC Battery Cartridge Kit (2 Sets of 8) for Select SmartOnline UPS | |
Information & Pricing | |
Quantity Required | 1 |
Notes | This recommendation applies to internal batteries only. For external batteries, replace entire external battery pack(s) with BP192V12-3U. |
External Battery Packs
Battery Model Number | |
External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U) | |
Information & Pricing | |
Maximum Quantity | 10 |
Battery Model Number | |
External 192V 2U Rack-Mount Battery Pack for Select UPS Systems (BP192V5RT2U) | |
Information & Pricing | |
Maximum Quantity | 1 |
Questions & Answers
Parts & Accessories
UPS Battery Packs
Model Number | Description | |
---|---|---|
BP192V12-3U | External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U) | |
BP192V5RT2U | External 192V 2U Rack-Mount Battery Pack for Select UPS Systems (BP192V5RT2U) |
UPS Replacement Batteries
Model Number | Description | |
---|---|---|
RBC9-192 | UPS Replacement 192VDC Battery Cartridge Kit (2 Sets of 8) for Select SmartOnline UPS |
Network Interfaces and Sensors
Model Number | Description | |
---|---|---|
MODBUSCARD | MODBUS Management Accessory Card for UPS Remote Monitoring and Control | |
WEBCARDLXE | WEBCARDLXE Network Management Card for Select UPS Systems, TAA |
Environmental Sensors
Model Number | Description | |
---|---|---|
ENVIROSENSE | EnviroSense Rack Environment Sensor, Temperature, Humidity, Contact-Closure Inputs, TAA |
Accessories
Model Number | Description | |
---|---|---|
2-9USTAND | 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems | |
2POSTRMKITHD | 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components |
Part Number | Description |
---|---|
0005NXXX-6009UC | UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS |
9SW3Y-2200UC | 3-Year Extended Warranty SU 1501-2200 VA UPS systems |
9SW5Y-2200UC | 5-Year Extended Warranty SU 1501-2200 VA UPS systems |
AS00NXXX-6009UC | UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS |
SU05NXXX-6009UC | UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS |
WFLN72XX-2509UC | 2-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems |
WFLN73XX-2509UC | 3-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems |
WFLN75XX-2509UC | 5-Year Onsite Service Contract -0-2500 VA UPS, Smart, SMX, SU systems |