Product Status Current Model Number: SU5000RT4UTF
SmartOnline 208 & 120V 5kVA 4.5kW Double-Conversion UPS, 6U Rack/Tower, Extended Run, Network Card Slot, USB, DB9 Serial
Your product is still covered under warranty if it was purchased after 2/2/2021.
Create a Support Ticket
Register your product
Purchase a replacement
Documents & Downloads
Software, Firmware & Drivers
- How to Run the Battery Configuration Utility
- SmartOnline UPS Systems: Site Prep/Overview (Part 1 of 6)
- SmartOnline UPS Systems: Mounting (Part 2 of 6)
- SmartOnline UPS Systems: Connections (Part 3 of 6)
- SmartOnline UPS Systems: Local Management (Part 4 of 6)
- SmartOnline UPS Systems: Remote Management (Part 5 of 6)
- SmartOnline UPS Systems: Troubleshooting & Service (Part 6 of 6)
One or more views of this model are included in the following Visio stencil.
We offer a number of free stencils to help with datacenter planning. For a complete list of stencils together with installation instructions, please see the Visio Stencils for Data Center Planning page.
Product Warranty Period (Worldwide)
2-YEAR LIMITED WARRANTY
Eaton Tripp Lite warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton Tripp Lite will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton Tripp Lite's breach of its limited warranty.
Product RegistrationRegister your SU5000RT4UTF
Eaton Tripp Lite offers the following extended warranty options for your SU5000RT4UTF.
|WEXT1P||Extended Warranty and Technical Support for Select Tripp Lite Products – KVM, UPS Systems|
|WEXT2P||Extended Warranty and Technical Support for Select Tripp Lite Products – KVM Switches, UPS Systems|
|WEXT3P||Extended Warranty and Technical Support Select Tripp Lite Products – KVM Switches; UPS|
Adding or Replacing UPS Batteries
External Battery Packs
Eaton Tripp Lite's Return Policy
Proof of Warranty Coverage
You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton Tripp Lite authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton Tripp Lite products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.
You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.
Repair or Replacement
Eaton Tripp Lite will repair or replace the product at Eaton Tripp Lite's option and ship the repaired or replaced product back to you at no charge.
Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.
Request Return Authorization (RMA)
A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton Tripp Lite for replacement under warranty. You should first consult with Eaton Tripp Lite Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton Tripp Lite does not accept product returns that are not under warranty. If you bought the wrong Eaton Tripp Lite product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.
Questions & Answers
Parts & Accessories
UPS Battery Packs
|BP192V12-3U||External 192V 3U Rack/Tower Battery Pack for select Tripp Lite UPS Systems (BP192V12-3U)|
|BP192V5RT2U||External 192V 2U Rackmount Battery Pack for select Tripp Lite UPS Systems (BP192V5RT2U)|
|BP192V787C-1PH||External 192V Battery Pack For SU5000RT4U, SU6000RT4U & SU8000RT4U - Tower, TAA|
UPS Replacement Batteries
|RBC5-192||4U UPS Replacement 192VDC Battery Cartridge (1 set of 16) for select Tripp Lite SmartOnline UPS|
|MODBUSCARD||MODBUS Management Accessory Card for UPS Remote Monitoring and Control|
|RELAYIOCARD||Programmable Relay I/O Card|
|RELAYIOMINI||3 Relay I/O Mini-module|
|TLNETCARD||SNMP/Web/Modbus Management Accessory Card for compatible Tripp Lite UPS Systems|
|WEBCARDLX||Network Card for Select Tripp Lite UPS Systems and PDUs|
|W02-BIN||Regular Business Hours Installation of 5 to 16kVA Single-Phase UPS Suites|
|W02-BW0||208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - excludes on-site warranty service|
|W02-BW1-1BD||208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty|
|W02-BW2-1BD||208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty|
|W02-BW3-1BD||208V UPS Start-Up Service, Regular Hours, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty|
|W02-EIN||Non-Business Hours Installation of 5 to 16kVA Single-Phase UPS Suites|
|W02-EW0||208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) excludes on-site warranty service|
|W02-EW1-1BD||208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) - incl. 1-Year, Next Business Day, Break/Fix, On-site Warranty|
|W02-EW2-1BD||208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) - incl. 2-Year, Next Business Day, Break/Fix, On-site Warranty|
|W02-EW3-1BD||208V UPS Start-Up Service, Evening/Weekend, within the US (lower 48 states) - incl. 3-Year, Next Business Day, Break/Fix, On-site Warranty|
|W02-PMB1||Preventive Maintenance, Select 5-16 kVA Non-Parallel UPS, USA, Normal Business Hours|
|W02-PME1||Preventive Maintenance, Select 5-16 kVA Non-Parallel UPS, USA, Outside Business Hours|