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Product Status Discontinued on 1/6/2023 Model Number: SU5000RT4UTFTAA

SmartOnline 208 & 120V UPS – On-Line Double Conversion, 5kVA, 4.5kW, 6U, Network Card Option, TAA Compliant

Product Warranty

Product Warranty Period (Worldwide)

2-YEAR LIMITED WARRANTY

Eaton warrants this product, if used in accordance with all applicable instructions, to be free from original defects in material and workmanship for 2 years from the date of initial purchase. If the product should prove defective in material or workmanship within that period, Eaton will, subject to the foregoing terms and limitations, repair or replace the product, in its sole discretion, as your exclusive remedy for Eaton's breach of its limited warranty.

Insurance Coverage

Your SU5000RT4UTFTAA comes with $250,000 Ultimate Lifetime Insurance  coverage.

Learn More

Insurance Claims

How to make an insurance claim

Adding or Replacing UPS Batteries

Replacement Batteries

The batteries in this model are not user-replaceable.

External Battery Packs

Battery Model Number

BP192V12-3U

External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U)
Information & Pricing
Battery Model Number

BP192V5RT2U

External 192V 2U Rack-Mount Battery Pack for Select UPS Systems (BP192V5RT2U)
Information & Pricing
Maximum Quantity 1

Eaton's Return Policy

Proof of Warranty Coverage

You must provide proof that the product is covered under warranty. This can be confirmed by the product's serial number or with proof of purchase in the form of an invoice or receipt from an Eaton authorized dealer. If required, please include the proof of purchase invoice with your return. Warranties on Eaton products begin on the date of your product purchase. Warranty coverage varies by product line. Specific warranty duration is outlined in the owner's manual that accompanies each unit.

Shipping Returns

You are responsible for all transportation, insurance, duties and other similar charges for returned products. Please use caution; shipping damages resulting from improper packaging will be your responsibility. We recommend using a reliable parcel or freight carrier who is capable of providing tracking information and proof of delivery. The proof of purchase, if required, and your RMA number must be inserted in the shipping carton before the carton is sealed.

Repair or Replacement

Eaton will repair or replace the product at Eaton's option and ship the repaired or replaced product back to you at no charge.

Products not accompanied by a valid RMA number will not be accepted. The RMA number must be enclosed with your product or be clearly visible on the outside of the packaging.

Request Return Authorization (RMA)

A Return Merchandise Authorization (RMA) number is required for all products returned to Eaton for replacement under warranty. You should first consult with Eaton Customer Service (for returns within North America) or International Service (for returns outside of North America) before requesting an RMA number to eliminate any unnecessary returns. You can start the process by clicking on the contact technical support button below. Once eligibility has been determined, the RMA number along with shipping instructions will be emailed to you. RMA numbers are valid for 14 days from the date of issuance. Products will only be accepted for return if a valid RMA number is clearly marked on the outside of the package. Eaton does not accept product returns that are not under warranty. If you bought the wrong Eaton product and want to return it, please do so at the place of purchase. Returns will be authorized in accordance with the following policies.

Request an RMA Number Now

Questions & Answers

Parts & Accessories

UPS Battery Packs

  Model Number Description
External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U) BP192V12-3U BP192V12-3U External 192V 3U Rack/Tower Battery Pack for Select UPS Systems (BP192V12-3U)
External 192V 2U Rack-Mount Battery Pack for Select UPS Systems (BP192V5RT2U) BP192V5RT2U BP192V5RT2U External 192V 2U Rack-Mount Battery Pack for Select UPS Systems (BP192V5RT2U)

UPS Replacement Batteries

  Model Number Description
4U UPS Replacement 192VDC Battery Cartridge (1 Set of 16) for Select SmartOnline UPS RBC5-192 RBC5-192 4U UPS Replacement 192VDC Battery Cartridge (1 Set of 16) for Select SmartOnline UPS

Power Distribution Units (PDUs)

  Model Number Description
3.7kW Single-Phase Local Metered PDU, 208/230V (8 C13 & 2 C19), C20 / L6-20P Adapter, 12 ft. (3.66 m) Cord, 1U Rack-Mount, TAA PDUMH20HV PDUMH20HV 3.7kW Single-Phase Local Metered PDU, 208/230V (8 C13 & 2 C19), C20 / L6-20P Adapter, 12 ft. (3.66 m) Cord, 1U Rack-Mount, TAA
5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (16 C13 & 2 C19), L6-30P, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA PDUMH30HV PDUMH30HV 5.5kW Single-Phase Local Metered PDU, 208/230V Outlets (16 C13 & 2 C19), L6-30P, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA
5.5kW Single-Phase Switched PDU - LX Interface, 208/230V Outlets (8 C13 & 6 C19), L6-30P Input, 15 ft. (4.57 m) Cord, 2U Rack-Mount, TAA PDUMH30HV19NET PDUMH30HV19NET 5.5kW Single-Phase Switched PDU - LX Interface, 208/230V Outlets (8 C13 & 6 C19), L6-30P Input, 15 ft. (4.57 m) Cord, 2U Rack-Mount, TAA
5.5kW Single-Phase Switched PDU - LX Interface, 208/230V Outlets (16 C13), L6-30P Input, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA PDUMH30HVNET PDUMH30HVNET 5.5kW Single-Phase Switched PDU - LX Interface, 208/230V Outlets (16 C13), L6-30P Input, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA
5.5kW Single-Phase Monitored PDU with LX Platform Interface, 208/230V Outlets (12-C13 and 4-C19), L6-30P, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA PDUMNH30HV PDUMNH30HV 5.5kW Single-Phase Monitored PDU with LX Platform Interface, 208/230V Outlets (12-C13 and 4-C19), L6-30P, 12 ft. (3.66 m) Cord, 2U Rack-Mount, TAA
5.5kW Single-Phase Monitored PDU, LX Interface, 208/230V Outlets (36 C13/6 C19), L6-30P, 10 ft. (3.05 m) Cord, 0U 1.8m/70 in. Height, TAA PDUMNV30HV2LX PDUMNV30HV2LX 5.5kW Single-Phase Monitored PDU, LX Interface, 208/230V Outlets (36 C13/6 C19), L6-30P, 10 ft. (3.05 m) Cord, 0U 1.8m/70 in. Height, TAA
3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical PDUMV20HV PDUMV20HV 3.7kW Single-Phase Local Metered PDU, 208/230V Outlets (6-C19 & 32-C13 ) C20/L6-20P Cable 10 ft. (3.05 m) Cord, 0U Vertical
5.8kW Single-Phase Local Metered PDU, 200-240V Outlets (8 C19 and 40 C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical, TAA, 70 in. PDUMV30HV2 PDUMV30HV2 5.8kW Single-Phase Local Metered PDU, 200-240V Outlets (8 C19 and 40 C13), L6-30P, 10 ft. (3.05 m) Cord, 0U Vertical, TAA, 70 in.

Network Interfaces and Sensors

  Model Number Description
MODBUS Management Accessory Card for UPS Remote Monitoring and Control MODBUSCARD MODBUSCARD MODBUS Management Accessory Card for UPS Remote Monitoring and Control
3 Relay I/O Mini-module RELAYIOMINI RELAYIOMINI 3 Relay I/O Mini-module
SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems TLNETCARD TLNETCARD SNMP/Web/Modbus Management Accessory Card for Compatible UPS Systems
WEBCARDLXE Network Management Card for Select UPS Systems, TAA WEBCARDLXE WEBCARDLXE WEBCARDLXE Network Management Card for Select UPS Systems, TAA

Accessories

  Model Number Description
2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems 2-9USTAND 2-9USTAND 2U to 9U Tower Stand Kit for Select Rack-Mount UPS Systems
2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components 2POSTRMKITHD 2POSTRMKITHD 2-Post Rack-Mount Installation Kit of 2U and Larger UPS, Transformer and Battery Pack Components
Part Number Description
0005NXXX-6009UC UPS Preventative Maintenance on units 0-6000 VA for select products, Smart, SMX, SU UPS
9SW3Y-6000UC 3-Year Extended Warranty SU 3001-6000 VA UPS systems
AS00NXXX-6009UC UPS Assembly on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS
SU05NXXX-6009UC UPS Startup on UPS Systems 0-6000 VA for select products, Smart, SMX, SU UPS
WFLN72XX-6009UC 2-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems
WFLN73XX-6009UC 3-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems
WFLN75XX-6009UC 5-Year Onsite Service Contract -2501-6000 VA UPS, Smart, SMX, SU systems

Need help with your purchase?
We're always available to help with questions, including product selection, sizing, installation and product customization. Call us at +1 773-869-1776 or email cpdipresaleshelp@eaton.com.